Vacuum won’t connect to app anymore.

We have the go vac kit 300 and it randomly disconnected from the app. It’s been working fine for the last few weeks since we bought it. I have reset the network on both the vacuum, modem, and phone. I can get it to say that it connects but once I get back in the app, it doesn’t show the vacuum still.

I am having the same problem!!

I have the same problem today

Same issue with mine. Not showing up on app

Me too!  I accidentally triggered it to clean and cant stop it !

Same problem here

Same issue here

Well this is fun. And I thought the software was supposed to be better than shark. Same here, device missing from app. Just got this, may have to return.

Same problem!!!

Same problem here. Tried to add, reset power, network and even reinstalled app twice. No luck!