Vacuum won’t connect to app anymore.

We have the go vac kit 300 and it randomly disconnected from the app. It’s been working fine for the last few weeks since we bought it. I have reset the network on both the vacuum, modem, and phone. I can get it to say that it connects but once I get back in the app, it doesn’t show the vacuum still.

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27 Comments

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WZ267979 1 Floor

I am having the same problem!!

2026-1-8 12:25:52 US Translate

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MI848993 2 Floor

I have the same problem today

2026-1-8 12:33:52 US Translate

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NM202151 3 Floor

Same issue with mine. Not showing up on app

2026-1-8 13:08:20 US Translate

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FH080035 4 Floor

Me too! I accidentally triggered it to clean and cant stop it !

2026-1-8 13:15:26 US Translate

RF570149

You can just hit the home button on the vacuum and it will return to the dock

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2026-1-8 19:59 US

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LS303365 5 Floor

Same problem here

2026-1-8 13:17:21 US Translate

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uahmad3 6 Floor

Same issue here

2026-1-8 13:31:48 US Translate

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RW703565 7 Floor

Well this is fun. And I thought the software was supposed to be better than shark. Same here, device missing from app. Just got this, may have to return.

2026-1-8 13:50:58 US Translate

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YR787263 8 Floor

Same problem!!!

2026-1-8 14:00:43 US Translate

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CY023888 9 Floor

Same problem here. Tried to add, reset power, network and even reinstalled app twice. No luck!

2026-1-8 14:43:07 US Translate

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