OK727913

[X40 ultra] Vibrating noise being made while it vacuums

X40 is vibrating while it is vacuuming. It’s only 19 days old. See video attached. Any help with this would be greatly appreciated!

Thanks
M

Last edited by OK727913 on 2026-1-12 18:16
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8 Comment

Shayne M. 1 Floor
Could you share the video again? I'm not seeing anything in your original post.
OK727913 2 Floor Thread Starter
It wouldn’t let me upload the the video directly to the app. Maybe putting the YouTube link in the comment will work? https://youtu.be/QvD_JvzAy9w?si=BLjRuqgT8tL6_nsP
OK727913 3 Floor Thread Starter
Also I wonder if it has something to do with the side brush?
OK727913 4 Floor Thread Starter
Here’s a picture of the side brush

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Shayne M. 5 Floor
That is somewhat unusual. To me it almost sounds like either the omniwheel or the actual rubber main brush itself. I would pop the main brush out and see if there is any debris that could be causing the noise.

Does the sound only occur on tile or on your hardwood floors, too?
Ok update. It only makes that sound on hardwood floors and tile. But doesn’t on the carpet. And I’m running it standard/regular/factory cleaning settings.
 
It sounds ok on the carpet. It was just on that tile floor I believe. But I’ll know more once it hits the hardwood floor.
 
Ok so a quick assessment, It was the first time that I had tried the quick clean on the vacuum mode. And that’s when it started making the noise I believe. So I’m going to run a few more tests.
 
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