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BS410011
2025-8-7 269
My x50 is using the mopping pads on top of rugs - why doesn’t it know the different between hardwood floor rugs? How do you programs it to vacuum rugs and not mop them?
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BS410011
2025-8-7 252
My x50 is using the mopping pads on top of rugs - why doesn’t it know the different between hardwood floor rugs? How do you programs it to vacuum rugs and not mop them?
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AR445906
2025-8-7 260
I cannot get it to vacuum- it only mops. What is the secret?
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QG579323
2025-8-6 261
I have L10s Plus, when I use the mopping function it have no water comes out of the water tank, I already did clean the blowhole on the top of water tank and check everything. Still can’t fix it, how...view all
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Dreame AfterSales+
2025-8-6 US 259
Step 1: Find a suitable size carton for packaging You need to find a suitable carton. This is a very important step. The carton should be large enough to accommodate the vacuum cleaner main unit and b...view all
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Dreame AfterSales+
2025-8-6 US 241
Wet & Dry Vacuum Packing instructions
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Dreame AfterSales+
2025-8-6 US 283
Need to send your device back to a repair center but don't know how to pack it? Don't worry! This article can help. We value your experience, so please feel free to contact us if you have any questi...view all
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KB220848
2025-8-5 US 316
【L20 Ultra】Everytime I set my machine to do a clean, the first or second time it goes back to empty and refill it goes in and out of the base station then stops just short of the base station and turns off. It...view all
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JI752867
2025-8-5 350
【X50 Ultra】Will my Dreame X50 Ultra robot vacuum let me know when I need to replace the dust filter and/or refill the mop detergent?
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IJ972032
2025-8-6 310
【L40 Ultra】I set my L40 Ultra to just mop floor and avoid carpet. Now i can't find where i set that. It is not going in rooms with carpet. How do i change this?
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ZA874487
2025-8-6 261
I manually installed the mop pads and I keep getting an error that the mop pads are off. Every time I have the robot in mop mode, it always drops the mop pads at the base but never reinstalls them. Wh...view all
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AK633682
2025-8-5 283
I have the Dreame 50- how do I empty the dust bin w/o having to pull out all the dirt and grim??
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OR117797
2025-7-31 US 581
I have a new L40 and I’m getting almost no obstacle recognition images after a cleaning cycle. In the last cycle there were almost 20 obstacles detected of various types and only one had an image to...view all
+3
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SV057619
2025-8-5 US 382
The mop pads won’t install on their own. I have to do it manually everyday now. Got a clue? It just started doing this when I got new mop pads.
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JW657967
2025-8-1 304
I followed the directions to activate the video and all it does is states leaving the dock station
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SO171341
2025-7-16 US 598
I have my L10s Ultra Gen 2 scheduled to mop after vacuum twice a week. I am wondering how can I make it more wet and more suction just in the kitchen area and a deeper clean while it’s doing the gen...view all
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FU126364
2025-6-25 1581
【L10s Ultra】My detergent option has not worked since I’ve had this machine for about six months. It says detergent installation error, but I don’t know how you could put it in wrong? Has this happened to anyone...view all
4 2 10
KK063865
2025-8-2 US 368
【L40 Ultra】Why did my robot vacuum cancel as scheduled cleaning when I never did or asked to?
3 0 3
BK296343
2025-8-4 US 313
【X40 ultra】Any idea how much downward pressure does X40 vs L40 vs L40s vs X50 apply while mopping?
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AH558017
2025-8-4 348
【L10s Ultra Gen 2】The battery will not charge. Once the robot is is at home and starts to charge after about 30 sec, the robot wheels engage. The robot comes of the charge points. It is not charged.
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