My device says connect to internet? I have moved to a new location?

【D20 Air Plus】My robot has developed a squeaking noise from what I think may be the wheels when moving. The noise can be heard in the video attached, I have removed and cleaned debris from the front wheels, as well...view all

Hey Dreame Family! 🥳 Our Black Friday Sale is officially LIVE! 🚀 This is the best time of the year to upgrade your home cleaning and lifestyle with massive direct discounts and incredible gifts. H...view all

When I added a 2nd device it seems to remove my original device. How can I switch between the 2 units that are on different floors. Thanks

【H14 Pro】Is the base supposed to lock in place so you can lean the vacuum back while rolling it through the house after cleaning? I've tried over and over putting the handle in the upright position and then tr...view all

【Aqua10 Roller】I started cleaning, and when it started vacuuming, I heard something strange. It never went into turbo mode; the sound is weak and like there's something inside it. I've already given it a complete cl...view all

【D20 Air Plus】The robot does vacuum, but it hasn’t been emptying in a while, I have to empty the robot, for it to continue working

【X60 Ultra】Update was performed and my robot needs to remap the home again old map doesn't save to the cloud instead the robot. All the work that I put into the map is gone, it takes me a half hour or more to se...view all

【L60 Pro Ultra】Hi, I need some help with my Dreame robot. The app says the device is charging, and I can hear the charging sound, but the battery percentage is not increasing. Could you please check what the issue m...view all

This article aims to collect the top 10 most common issues found on North American forums and provide solutions. This article covers hardware and software issues, as well as accessory inquiries. We ho...view all

Any tips on setting thresholds in the app? X40 Ultra will go up onto the anti-fatigue mat in the kitchen, but will not come down off the mat. Thinks the edges are "drop offs"... even with the passabl...view all

Guys my dreame robot isn’t draining the dirty water and it goes into the wash board causing it to overflow with dirty water. I’ve already tried going to dock setting and cleaning the dock manually ...view all

Hi, my vacuum lives in polished timber floorboards, however there are two areas (living room and formal living room) of my 1st floor that are “sunken” about a 1 foot drop down. A ramp would need to ...view all

The bot kept saying to battery is dead but I don't know where to buy it from. help!

Some rooms it cleans fine i have a x50 that is amazing navigation wise. The aqua 10 has trouble all the time reaching rooms and does circles mutltiple times hitting invisible walls and studdering thro...view all

My 400 starts to mop and vacuum. Shortly after it starts mopping, it stops dispensing water even though the mop pads are still running. How do I fix this problem?

The title mostly says it all. Our new L40 was set up using an Android device, without issue. After installing the app on an iPhone and logging in, I’m unable to download the plugin after selecting “...view all

【X60 Ultra】After setting up W10 Pro the vacuum isn’t appearing anywhere in the app. Didn’t see W10 pro as an model option so just picked a random one

【L60 Pro Ultra】Apparently my side brush detached some time ago. It’s nowhere to be found in my house however I never received an alert that it had detached in the first place. I’m ordering a replacement but has an...view all

【X60 Ultra】No sure what happened but the robot is looping on rugs. Like why is this happening? Like an infinite loop.