AE481974
2026-9-27 US 382
We have it on schedule for 10am everyday. The robot leaves the dock. Does a few circles, then goes right back to the dock. Is there a reset or a way to fix this? It worked flawlessly for weeks th...view all
0 0 0
LD718220
2026-9-27 US 447
Hello I have a brand new Dreame X60 Ultra robot cleaner but the accessories pack was lost in transit while being installed into a new home. It looks like I can buy all of the items separately online e...view all
0 0 1
EF167179
2026-9-27 US 323
In the app, can I switch to different region? If yes do I need to re-add device and remap? :(
0 0 0
TG242328
2026-9-27 US 376
We just purchased this and the mopping function does everything that it’s supposed to except dispense the water. It acts like it’s mopping, even goes back to the dock and cleans the brushes, but nev...view all
0 0 0
GL044323
2026-9-27 US 470
【L40s Ultra】I would like to put out there as a suggestion for a ‘Come to Me’ option. I have mobility issues which is part of the reason for the purchase but it would make it even more user friendly to add a fea...view all
##DreamePrimeDay ##DreameBlackFriday ##DreameLife
0 0 2
SK840980
2026-9-27 US 308
We recently changed the password on our router. Our Dreame really didn't like it and absolutely refuses to reconnect. I've tried multiple times. Followed the steps on the app. It still fails. You know...view all
0 0 0
ZO082812
2026-9-27 US 412
My vacuum stopped charging. When I do unit, it lights up but it won’t charge the battery. I tried resetting it and it tells me that it will continue the process in the phone but nothing shows up in ...view all
0 0 1
EB611934
2026-9-26 US 544
My right mop pad keeps coming off every time it leaves the dock from washing. I have tried taking it off and cleaning inside where it attaches but it still does it.
1 0 7
UU525087
2026-9-26 US 297
My case involves a region-related Error 404. My Dreame D30 Ultra CE was purchased on Amazon USA and is currently being used in Mexico. I have already completed all the troubleshooting steps, including...view all
0 0 0
SX257861
2026-9-25 US 474
【X40 Ultra】Why doesn’t my app have features on it? I feel it’s missing quit e a bit so I deleted it and then reloaded it but it the same. There’s no start or go not stop no go home etc
##DreameLife
0 0 2
CG677605
2026-9-25 US 433
【X30 Ultra】The dirt is not being transferred to the vacuum’s bag. Any trouble shooting recommendations?
0 0 0
BP757624
2026-9-25 US 317
How do I get the Vac to go over venting? We have flush mount covers and they can be vacuumed over but it avoids them.
0 0 0
YZ803254
2026-9-25 US 707
【L60 Pro Ultra】My dirty water bin smells so bad when I empty it that I almost vomit every time. What can i do to prevent this?
0 0 7
YN123941
2026-9-25 US 618
【L40 Ultra Gen2】I just bought my first mop Robot. I did the mapping and it completely ignored my door mats and living room area carpet. How do you get the map to find them so they won't be mopped? Also when it mop...view all
1 0 5
RZ995670
2026-9-24 US 421
【L40s Ultra】The original side brush came with a screw and a hexagonal post, but replacements have no screw and are a square hole. The replacement can fit over the hexagonal post, but it keeps falling off. Can I g...view all
0 0 0
HI880836
2026-9-24 US 341
So recently this app, every time I go to set a cleaning the map won't load and the cleaning doesn't work! Any idea? Any recent app updates? Please help!!
0 0 0
SU937339
2026-9-24 US 590
【X60 Ultra】My living room is two steps below the main level. My x60 has mapped it, even though it can’t get to it. I would like to use it on that floor. Do I just pick it up, put it down there and start it? It ...view all
0 0 2
Dreame AfterSales
2026-9-24 US 775
We'll be on holiday from September 25–27 (US Time), so replies may be a little slower than usual during this period. We appreciate your patience! Once we're back, we'll prioritize and follow up on ev...view all
1 0 13
Dreame Support
2026-9-23 US 1609
【DreameLife】Cozy days, cleaner spaces, and fall savings! 🧡 The Dreame Fall Sale is here! Ready to refresh your home for the season? Explore our fall deals and tell us what’s on your wishlist for a chance to win...view all
##DreamePrimeDay ##DreameLife
3 0 29
DS798505
2026-9-23 US 839
【L40 Ultra Gen2】I just bought this in June 2026 and so far I am not happy with this purchase. The issue was the dust bin was not emptying properly and a lot of our pets hair would be scattered around the house in the...view all
+6
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