【D20 Plus】I have had this vacuum for 4 months. It worked GREAT the first 2 months. And then things started going wrong one after the other. It wouldn’t avoid objects and would get stuck. It started getting tan...view all

I couldnt figure out the smell when it was operating. I cleaned out every nook and cranny this thing had, even used my vacuum to suck out the suction compartment in the robot. Then, i stuck my finger ...view all

I need to change the front wheel and I’ve hit a road block. I have the repair part and I’ve watched a few videos on YouTube but I can’t get to where the wheel hub is

【L40 Ultra Gen2】Anyone having a problem with the dream? Not picking up dog pair. I have found the perfect solution. You need to purchase the try cut brush. It works fantastically

Our vac is leaving twists of rug fiber on the floor. What do I need to do differently?

Wait… where did my map go? 😅 We know the feeling — you open the app, and the map you spent time perfecting is just… gone. Frustrating? Absolutely. But before you remap from scratch, try this quick...view all

1. Why does this map I attached show a room 10 when I don’t have that room. That is literally outside my house. 2. Does the brick looking background mean that is where the robot can go and slanted l...view all

My X50 Ultra mob function, not working anyone experiencing the same Please Help

I have been gone and my machine is offline. How do I get it back online?

Does not seem to be dispensing any a&b detergent hours of use bins still full

Hello! Today my L60 started giving me a charging error after cleaning. It went to the dock charged for maybe one second, then said charging error, left the dock and tried to get back on. As far as I c...view all

【L40s Ultra】Great little robot vacuum and mop that gets the job done!! 2 cat household and picks and cleans up litter that gets tracked with ease.

【X60 Ultra】The Velcro strips came undone and the mop pad won’t stay on the vac. Can I buy the holders separately? I can only find the mop pads.

【DreamePrimeDay】I was truly blown away with how clean and sparkling my floors turned out with the first use of our Dreame L40 Ultra Gen 2. It continues to amaze us with each and evrery time we use it. This machine ...view all

【L40 Ultra Gen2】I was truly blown away with how clean and sparkling my floors turned out with the first use. It continues to amaze us with each use. This machine is a back saver, almost no need for a mop and bucket...view all

【L40 Ultra Gen2】Anyone else having issues with this model not handling pet hair? This won’t pick up one little “dust bunny” of dog hair on our carpet. My old eufy (which was only 4,000 pa) picked up so much more. ...view all

The soap in my dispenser has been at the same level for many cleans. I’ve had to fill the clean water and empty a lot of dirty water, but the soap level remains the same. How do I get it to clean wit...view all

How do i get my robot to detach the mop pads when it vacuums? I've scoured the app and can't find the option. It's dragging the mop pads all over the carpet when it vacuums.

Water container is staying full. It’s not emptied anymore at end if the cleaning. Why is the water for to it not working?

I moved into a house recently. It has stairs. It's there a sensor that'll prevent it from taking a tumble? Do i need to reset anything for it to clean this house?