HO315229
2026-3-7 US 485
【D10 Plus Gen 2】Just finished mapping the house but the robo vacuum can't find the docking station for charging. It goes around and around the dock just can't get in. Do need to return for a replacement or did some...view all
0 0 0
Julia
2026-3-7 US 960
【L40 Ultra】Hi guys. Did someone experience the same problem? Yesterday everything was working just fine. Today side brush is making clicking noice. The brush is clean. Vacuum is like new and was purchased few mo...view all
1 0 4
VQ931765
2026-3-7 US 393
I bought the D10 Plus Gen 2 and the dust collector on the dock does not shut off and the indicator light is flashing orange. I have not used it yet so there wouldn’t be any blockage.
0 0 0
YV991967
2026-3-7 US 544
My x50 Ultra makes a clicking sound when it returns to the docking station. The sound is only when it is returning. Why does it do that and is it normal?
0 0 2
XT909036
2026-3-7 US 531
I have a very fluffy dog with curly hair. For a certain room where I want it to dump more often while cleaning. I currently have the frequency at the max and still gets clogged from to much fur. Is ...view all
0 0 1
CC584997
2026-3-7 US 801
I have cleaned the laser area many times. Nothing is obstructing it. This vacuum is only a month old. What can I do besides clean the lasers?
0 0 8
ctweet1
2026-3-6 US 533
【X50 Ultra】How do I instruct the Matrix10 to use the pet oder cleaning solution?
0 0 1
CT009395
2026-3-6 US 484
I’ve purchased a 2nd X50 Ultra. How do U add it to the existing app?
0 0 1
AE920112
2026-3-6 US 377
I have a room in my house that has a custom name. It’s the area where my dog drinks water and spills it all over the floor. I want to be able to say “Ok Dreame, mop Eddie’s water.” Is there a way ...view all
0 0 0
CS605631
2026-3-6 US 779
【X40 ultra】Vaccum won’t continue the cycle to charging after cleaning mops, instead it pauses and it stays paused. This is been happening for the past 2 weeks. Is this happening to anyone ? What can I do?
0 0 6
XQ608565
2026-3-6 US 451
My Dreame L50 Ultra does not seem to be using the detergent…It uses plenty of water, and every other function works perfectly, but not using detergent…how do I correct this?
0 0 1
XC882680
2026-3-6 US 476
【X50 Ultra】I am looking to see if and when there will ever be a water hook up kit in the United States for the aqua 10 ultra. Also, for some reason on this form, there is no aqua 10 ultra in the model selection ...view all
0 1 0
VC778085 AL Hall
2026-3-6 US 391
The map of house is missing and wants to prepare a new one. Cleaning history still shows correct layout. Anyway to restore?
0 0 0
HA994605
2026-3-5 US 631
My mop vac looks like it’s waltzing across my floor. It does a big arc and then fills in the arc with straight lines. I miss the regular straight lines following the wood grain! I’ve tried clean ge...view all
0 0 4
WK697535
2026-3-5 US 449
It was working amazing for a few weeks now when it vacuums it actually is adding debris to my floor. It’s supposed to mop after so it’s mopping over the garbage. It’s a mess. It’s connected to WiF...view all
0 0 0
EW571226
2026-3-5 US 663
【X30 Ultra】When my X30 finishes cleaning it just stops. It won’t return to the dock and there are no error messages. If I request it start recharging from the app or push the physical home button it just tells ...view all
0 0 1
CS197278
2026-3-5 US 649
【X40 ultra】My vacuum is set to clean and then mop my kitchen floor at the end. After it mops and cleans the mop pads, it drives all over the house for a couple of hours in a quiet mode, not vacuuming. What the h...view all
0 0 1
OF060507
2026-3-5 US 1007
I divided my home up into many rooms to make permanent cleaning areas! Zones disappear. Rooms last forever!
1 2 3
YQ495516
2026-3-5 US 673
【L10s Ultra】Leaves a water blob at the end of the cleaning cycle before goes to dock for some reason , has anyone seen this ?
0 0 1
RX749113
2026-3-4 US 725
【L10s Pro Ultra】I purchased my model in July 2025. It cleaned my bedrooms twice a week. The dreame L10s pro ultra heat worked really well until the main brush jammed - it happened just half a year after purchase. At ...view all
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