OS987368
2026-3-10 US 1094
【L10s Ultra】My device continues to leak water inside the base where the mops are cleaned. The water is excessive and I don’t know why it is doing this. Puddles of water dripped down the base to the front.
3 1 8
TH773456
2026-3-10 US 650
【D10 Plus Gen 2】Can we use anything else orher than water in mopp tank?
0 0 2
RR150953
2026-3-10 US 556
How i can make the machine to clean her self
0 0 0
MW896910
2026-3-10 US 715
I have noticed that my cleaning solution is not being used. I have double checked the placement of the tank and it’s locked in properly. I don’t see any stetting to adjust the mix. I have run my un...view all
0 0 8
VJ827088
2026-3-9 US 542
Hello, new user here! We have the white vacuum robot and we are trying to set it up. However, it will not let us connect to our WiFi. We have tried turning off the wifi, redoing the steps, and making ...view all
1 0 2
YJ584950
2026-3-9 US 417
Does anyone know why my L1 map VAC is not dispensing water to the mop pads? I looked at all the tubes inside the water tank and they’re clear but I’m not sure what the disconnect is between that and...view all
0 0 0
IQ075772
2026-3-9 US 557
【X40 Master】Roller ball assembly has broken and need a replacement part. Unsure how to order if possible. And then remove old one and install new one.
0 0 1
KA255703
2026-3-9 US 714
【L40 Ultra】Robo is not going to base
0 0 5
ER390450
2026-3-9 US 484
Hi.I've had this robot mop/vac for 2 weeks. When I first got it, the arms extended as expected; however it has stopped doing that. I have the AI-driven SideReach and AI-driven MopExtend set to "on,' t...view all
0 0 0
DG793428
2026-3-9 US 671
When my robot vacuum is mopping, it whistles/squeals. What should I do? It is the L40.
0 0 2
HH396433
2026-3-9 US 1152
【X50 Ultra】Hello My device is no longer performing its vacuum cycle as well as it used to. I upped the power to the max setting in the app and it still will not pickup obvious dirt or dust items in its path. It...view all
2 3 9
MU279895
2026-3-8 US 609
【L20 Ultra】Hi, recent purchase here. The dust bin is not being emptied despite the dust bin container’s suction sound. I have checked both the air passage through the robot and base container, but the robot’s ...view all
0 0 1
FX840055
2026-3-8 US 437
One of the mop pad magnets fell off inside the robot. Is this a known issue? Is it possible to retrieve this magnet somehow? The mop no longer stays on without it, so I need to know how to fix this so...view all
0 0 0
Courtney
2026-3-8 US 770
【L10s Pro Ultra】How do I remap my robot vacuum?
0 0 1
VT255620
2026-3-8 US 401
Trying to add a new scheduled cleanup - select "custom" and change from vacuum/mop to vacuum only - after pressing the check mark to save, nothing saves. Same goes for changing vacuum strength or wate...view all
0 0 0
HO315229
2026-3-7 US 518
【D10 Plus Gen 2】Just finished mapping the house but the robo vacuum can't find the docking station for charging. It goes around and around the dock just can't get in. Do need to return for a replacement or did some...view all
0 0 0
Julia
2026-3-7 US 1001
【L40 Ultra】Hi guys. Did someone experience the same problem? Yesterday everything was working just fine. Today side brush is making clicking noice. The brush is clean. Vacuum is like new and was purchased few mo...view all
1 0 4
VQ931765
2026-3-7 US 402
I bought the D10 Plus Gen 2 and the dust collector on the dock does not shut off and the indicator light is flashing orange. I have not used it yet so there wouldn’t be any blockage.
0 0 0
YV991967
2026-3-7 US 557
My x50 Ultra makes a clicking sound when it returns to the docking station. The sound is only when it is returning. Why does it do that and is it normal?
0 0 2
XT909036
2026-3-7 US 603
I have a very fluffy dog with curly hair. For a certain room where I want it to dump more often while cleaning. I currently have the frequency at the max and still gets clogged from to much fur. Is ...view all
0 0 1
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