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CS945046
2025-10-4 US 440
【H14 Pro】Hello, I just purchased the H15 Pro heat vacuum. I’m trying to connect it to the app, but I’m having issues with my Wi-Fi. I then tried using the custom network (dreame-hold-xxx-xx) — everything we...view all
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LW068313
2025-9-29 US 340
【H14 Pro】Hello! I use the “Ultra” feature frequently and I notice when using tap water, I see “bubbles” visible in the water tank from the electrolysis. I notice that I do NOT see the bubbles when using...view all
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EA805078
2025-10-13 US 234
【L10s Ultra】I’m not sure what to do — this is the second vacuum I’ve bought from this brand with the same issue. It vacuums and mops perfectly and returns to the docking station, but it won’t attach automatic...view all
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YG835508
2025-10-9 US 311
【X40 ultra】Where do you place the air filter and how
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LT595283
2025-10-2 US 563
【X50 Ultra】What is the total suction power for each mode; “quiet”, “standard”, “turbo”, and “max”? Is it drastically different mode to mode? I know the max suction power is 20,000Pa but is “quiet” mode...view all
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GA205928
2025-10-6 US 410
My unit will not correctly bring the dirty water from the vacuum into the dirty container. It pulls in the lower level and has a malfunction, what is the fix for this?
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TK528229
2025-10-15 US 247
A travel medicine clinic is a specialized healthcare facility that helps individuals prepare for safe and healthy journeys by providing essential medical services tailored to travel-related risks. The...view all
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Dreame Support
2025-4-11 Cn 12120
Welcome to our comprehensive FAQ section for the X50 Ultra. This guide is designed to answer all your common questions and concerns regarding this innovative cleaning device. Whether you are a new use...view all
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UJ213266
2025-10-2 US 761
【X50 Ultra】Pretty amazing to me that one can spend this kind of money on a product and have it right out of the box be defective and needing replacement. The base unit connects to power, then shuts itself off. ...view all
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QF022215
2025-10-3 US 510
Nothing wrong with router. How do I get the machine back online. Thanks
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XF047810
2025-10-6 US 410
L40 Ultra came with a cleaning solution container. Does the cleaning solution get mixed with water to mop the floor or is it just being used to clean the mop pads? Thanks.
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NO050441
2025-10-6 US 277
Why is does my machine have a squeaking sound when running?
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ME466086
2025-10-4 US 385
I do not see the option to schedule cleans. It appears the app updated. Anyone know?
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EC411656
2025-10-2 US 531
I recently changed WiFi and passwords and I am having trouble reconnecting Dreame to the app, any help would be appreciated
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YO787320
2025-10-2 US 513
Hello, I would like to request a feature to be added to the app. I own a Dreame X40 Ultra and use it a few times each week. I have seen posts online of other robot vacuums (from varying brands) catch...view all
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YO937047
2025-10-1 US 501
Just did today’s firmware update and the robot still will not get close to the edge in the kitchen when mopping floors next to cabinets. It thinks it doesn’t have enough clearance when it does and w...view all
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DR829122
2025-9-30 US 443
Any way to turn off auto map cleaning? I clean a very small room frequently. I takes just a few minutes and it is not dirty but every time it goes back to dock and does the elaborate map cleaning exer...view all
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XC882680
2025-9-30 US 489
Just got my aqua S10 yesterday and went to fill the clean water and emptied the dirty water as well as clean out the mop tray and noticed there is water around the base. Lifted it up the base and the ...view all
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OW780662
2025-9-28 US 406
I think something is wrong with my robot. The X40 Ultra is almost a year old, but he is making a squeaky noise when moving. I think something with the wheels? Is there a guide on removing and reattach...view all
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YO868825
2025-10-6 US 320
【L10s Ultra】I have had issues with my machine not charging I have had to return it twice. The third time it has worked for about a month and is doing the same thing. It says that our Wi-Fi is strong. This is so f...view all
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