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Dreame Support
2025-8-27 Cn 5454
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
15 2 35
EC411656
2025-10-2 US 722
I recently changed WiFi and passwords and I am having trouble reconnecting Dreame to the app, any help would be appreciated
0 0 2
HR798825
HalfHour Ago US 3
【X50 Ultra】After setting up W10 Pro the vacuum isn’t appearing anywhere in the app. Didn’t see W10 pro as an model option so just picked a random one
1 0 0
CK339175
2025-11-11 US 22
【L20 Ultra】Why are my mop pads dropping in the cleaning tray and in other places in the house?
0 0 1
Dreame Support
2025-4-11 Cn 13850
Welcome to our comprehensive FAQ section for the X50 Ultra. This guide is designed to answer all your common questions and concerns regarding this innovative cleaning device. Whether you are a new use...view all
+5
0 2 29
ZR877372
2025-11-11 US 15
My robot is in its dock but doesn’t seem to be connecting in order for the battery to charge. Suggestions?
0 0 0
XW641866
2025-9-18 US 1599
【X40 ultra】I was wondering when homekit support will rollout for x40 ultra robot vacuum? Thanks
5 3 23
JA126846
2025-11-11 US 17
I downloaded the pictures of my pets from the app, but I cannot find them on my phone in my downloads or photos. Where do they go?
0 0 0
AV266230
2025-11-11 US 27
【X50 Ultra】It claims there is an obstacle (there is no obstacle).
+3
0 0 1
ZS696144
2025-11-11 US 21
My application will not switch to the "my device" screen. It reports the device is charging however it will not let me access any actions. I tried uninstalling the application and unplugging the base....view all
0 0 1
WZ948135
2025-11-11 US 26
My L10s Ultra Gen 2 robot starts making noise and wakes up around 3:30 a.m. even with DND enabled, firmware updated recently. Please help.
0 0 1
UN725035
2025-11-10 US 75
My robot is not vacuuming properly. It goes in circles and random patterns. I have done a hard reset and the firmware is up to date. Any help on fixing this would be great!
1 1 2
AX593751
2025-11-11 US 84
Just bought this Robot vacuum/mop. When it went out to begin cleaning and needs to charge it goes back to the docking station. The machine says it is cleaning the mop heads and completes the process t...view all
0 0 1
UN972567
2025-11-10 US 44
The map is off, how do you reset it
0 0 1
SQ059396
2025-11-7 US 133
【X50 Ultra】Every time I have it clean, it goes everywhere except the bedroom and the kitchen. I’ve tried opening the doors to this places and I’m unblocking the areas but still won’t go in to the room and I w...view all
0 0 1
WN086407
2025-11-9 US 147
【X50 Ultra】I have the unit for about a week. I noticed that the camera is extremely behind any movement of the device. I can use the controls and move it pretty quickly, but it may take over a minute for the vid...view all
0 0 2
UM203576
2025-11-10 US 57
【X40 ultra】My side brush keeps randomly popping out. Even when on dock. I have checked all sensors cleaned the robot and dock. Checked for updates and resorted to full reset. Still doing it. Got the vacuum in Se...view all
0 0 1
QV533322
2025-11-8 US 136
【L10s Ultra】Hello I have a L10s ultra and for the last while it hasn't been mopping properly, the pads are not always wet. It also leaves a lot of dirt behind. I keep it fairly clean and always make sure it has ...view all
0 0 2
RF905455
2025-11-10 US 63
【L10s Ultra】The robot vacuum is functioning fine but the water dispensing and drying functions of the mop pad washboard are no working. There’s no water backup. I tried cleaning the vents in that area.
0 0 1
DR582266
2025-11-11 US 26
【X50 Ultra】I noticed this morning my wall brush wasn’t spinning. I love my robot. Disappointed to see this. What do I do?
0 0 1
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