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Dreame Support
2025-8-27 Cn 4314
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
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AA772263
1 Hour Ago US 6
【L10s Pro Ultra】Dear, We got two robots L10s Ultra Heat Pro and got the same problem with both of them. One is at home and we would like to share it on our phones with my husband. The second one is at work and we ...view all
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AA772263
1 Hour Ago US 6
【L10s Pro Ultra】Dear, My L10s Ultra Heat Pro was emtpy of détergent. I filled it and replaced the tank back. But now it is telling six times every run « Détergent insufficient, please fill it ». I watched ...view all
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JA406308
4 Hours Ago US 14
Hit objects and stops working every 30min even though object recognition function is on. It says sensor error even though the sensor is clean. Any way to fix this? This is L50 ultra. First day usin...view all
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XF047810
2025-10-18 US 276
I keep on getting message on my L40 Ultra that the mop pads are out of place. If I try to attach them manually, the robot spins and they come off. This started happening when I installed new mop pads...view all
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CP612025
2025-7-6 2462
【X50 Ultra】ABNORMAL WATER LEVEL IN THE WASHBOARD - Consistently errors out every time mop pads try to clean. States "abnormal water level in the wash board". Waste water area is full of water and indeed overfl...view all
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VM131008
11 Hours Ago US 41
【L40 Ultra】Hello there. First time using our l40 ultra ae. The moos seem to run dry very quickly and the robot doesn’t seem to know that it’s mopping dry. Does this machine have a sensor for when the mops are ...view all
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XM659112
2025-8-14 US 621
I’ve added onto my house and I’m trying to figure out how to add that space to the map. Does anybody know? I just wanna add it to the living room and not make it a new space.
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Jun White
2025-10-21 US 77
【L40 Ultra】My DreamE fell down the stairs while I was away. Now it cannot dock onto the station on its own. I bought it less than a month ago. What to do?
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VC318258
2025-10-21 US 54
Hello, I have a Dreame L20 Ultra base station. I broke the small black clean water inlet connector/module (picture attached). Where and how I can get only that connector (not the full water hookup kit...view all
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JO514547
2025-10-21 US 43
Ever wish you could enjoy the thrill of snowboarding—all from the warmth of your living room? With Snow rider , you get all the excitement of racing down a mountain, minus the frostbite and wipeouts ...view all
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LZ384761
2025-10-21 US 45
Not all snowboarding is for daredevils on real-world peaks—sometimes, the wildest rides are digital! snow rider invites you to conquer relentless downhill runs, dodging, weaving, and leaping your way...view all
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XU220481
2025-10-17 US 278
【US】Just got my Aqua 10 and on the mapping run it won’t stop dragging the cover for the mop roller on the floor
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PJ526453
2025-10-20 US 124
【H14 Pro】I don't know what's up, but the vacuum makes this really annoying high-pitched sound when I turn it on. What do you think is causing it? I've cleaned the water tank and the used water supply, put them...view all
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TC751719
2025-10-21 US 69
My L40 Ultra AE keeps erroring for mop pads detaching then reattaching cause the cleaning process to stop. This happens about ever minute of cleaning in mop mode. I’ve taken them off and on numerous ...view all
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TD044188
2025-10-21 US 55
My L40s Ultra AE has this issue where the mop arm will extend out on its own when it starts the mop wash cycle while docked. This causes it to undock, spill water around, and not complete the wash cy...view all
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GL887299
2025-10-20 US 138
My robot has a squeaky wheel and I don’t know how to fix it. It’s very loud and annoying. Please help!
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VX493675
2025-10-17 US 330
My x40 ultra makes a scraping noise when mopping. This started about six months after buying it. It's not constant and seems to happen when it's moving straight. There are scratches under one mop pad....view all
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WZ782347
2025-10-19 US 175
When my vacuum is docked and refilling water, it leaks. Anyone else have this issue?
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XS250202
2025-10-19 US 247
Does anyone have issue with the l40 ultra on installed carpet? My rooms with tile get vac and mopped quickly and straight lines. However, when it get su to bedroom or family room that has installed ca...view all
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