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SC428592
2025-7-17
【L20 Ultra】I have had my vacuum for only 3 months and all of a sudden is stopped emptying in the bag. I keep it clean, the bag is new and I have to manually empty the container inside the vacuum. I need help wi...view all
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WJ660663
2025-7-17
The light will flash. The device will power on. The music will play at docking. But device will not charge. No obstructions. Everything is clean.
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KX745513
2025-7-17
How do you change the Wi-Fi password and Wi-Fi on 50 X ultra. The Wi-Fi router went bad and had to replace it with a new one.
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CZ715181
2025-7-17
Can I add two devices to one application. Seems like when I’m adding new one, the old one is disappearing and then when I’m trying to add the new device, old is gone. Can I keep two devices in one a...view all
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UR741303
2025-7-17
I am a new owner here, ive followed the manual for set up to a t. I even tried holding the button to clean the base. But there is no water flowing from the water tank. Please help!!!
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Dreame AfterSales+
2025-7-17
Hi guys, We are sorry for the inconvenience. We have urgently dealt with the APP problem you reported. The cause of the problem may be server fluctuations. We have now fixed this problem. If you find...view all
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EW409547
2025-7-15
I have found my L50 bin frequently compacted with dog fur. The L50 does not seem to be detecting when the bin is full. Found fur balls all over the carpet this morning and L50 is back at base with th...view all
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XF539715
2025-7-16
Heat: 71 Hello, I have multiple Dreame devices and they’re no longer showing up in the app. I confirmed my account and logged out and back in again. They were working fine last night so I’m hoping this is a...view all
21 5 68
AA560719
2025-7-17
Brand new and used it less than 10x. Device is not charging. Made sure both ends are plugged in, cleaned around the sensor area, used different outlets and it will not charge.
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SF100863
2025-7-17
Mop pad keep falling off it’s brand new got it today and I haven’t been able to make it work because mop pad keeps falling off
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LJ782272
2025-7-17
【X40 Master】Is it possible to have a second dock station permanently installed on a different floor? That way, I only need to move the robot vacuum between the two different floors. Is there a way for me to purch...view all
2 0 1
RM341095
2025-7-17
【L10s Ultra】在app中连接上w10 的网络后，添加设备，没有改名字，点击完成，然后跳转回主app页面后弹出错误通知:操作失败。 反复好多次都是同样的问题。删除我当前的L10s 之后再添加也还是不行。...view all
0 0 1
VT478229
2025-7-17
【L10s Pro Ultra】Hi, Anyone keeps having a main brush error? Even though I removed the clogged hair and cleaned the brush, I kept getting the same error. So, I replaced the main brush with a new one just in case. But,...view all
0 0 1
NO522327
2025-7-16
【X50 Ultra】This morning my app and Vacuum are totally disconnected. The app has lost everything. When I go to reconnect it will go through all the steps to connect to the network and say it all done, but then ta...view all
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NK846244
2025-7-16
【X50 Ultra】I found a fix for the vacuum, not showing up in the app. Open the dreame app clear the cache, delete the app from your phone completely reinstall it then your vacuum should show up.
1 0 2
EX960243
2025-7-16
【L40 Ultra】The servers are just down it happens to a lot of companies just take a chill pill and wait. Crazy some are talking about returning there products over server issues. This isnt a offical statement im...view all
2 0 7
SU703017
2025-7-16
【X50 Ultra】Received my first Dreame yesterday and already it has disappeared from the app. I hope I don’t have to repeatedly add this device anew going forward.
0 0 1
XF047810
2025-7-16
【L40 Ultra】My L40 ultra is not showing up on the app so I can’t use it. Is this a reoccurring problem? If so, I may consider returning it
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LJ921070
2025-7-16
【L40 Ultra】Unable to use robot won't connect with the app
1 0 5
TS429309
2025-7-16
【L10s Pro Gen 2】The app has reset and my vacuum is now showing up. I tried to add the vacuum and went through all the steps and it said “success” and then it was still not there.
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