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Dreame Support
2025-8-27 2107
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
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CP612025
2025-7-6 1675
【X50 Ultra】ABNORMAL WATER LEVEL IN THE WASHBOARD - Consistently errors out every time mop pads try to clean. States "abnormal water level in the wash board". Waste water area is full of water and indeed overfl...view all
0 0 8
FK827160
2 Hours Ago US 7
Every morning, my robot starts the day with "task completed" and it hasn't even started cleaning for the day. I have to open my app and to start it. I've turned it off, i've rebooted, and I can't see...view all
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YS844913
3 Hours Ago US 11
I recently purchased a Dreame L40s Ultra AE. Twice now it has returned to the dock and gone into an endless loop of cleaning the mop heads. It said something like "starting mop clean" and cleaned, or ...view all
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OR293363
2025-9-12 US 484
How do you get a good map? I've tried numerous times but it isn't complete and some areas are messy. Ive seen puctures of orhers maps showing carpet vs flooring and mine doesnt do that. ??
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NX225286
2025-9-22 US 81
【X40 ultra】The map created when my robot was first set up excluded the area under a long bench. Also, I added an area rug since the device was mapped. How do I get these areas corrected in the map so the robot v...view all
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UJ494940
21 Hours Ago US 100
【X50 Ultra】I don’t know what to do, I been having the same problem with this vacuum from the day 1. Doesn’t vacuum properly under my cabinets, the vacuum can go through them perfectly, doesn’t bring the brus...view all
+4
1 0 4
DF042892
14 Hours Ago US 35
Show my side brush extends out, but it does not wrought at all. I bought a new side arm and I installed it and it’s still extends out but does not rotate on my X 40 ultra.
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Dreame Support
2025-4-18 1885
【G10 Pro】Your gateway to effortless cleaning
0 0 2
PQ482434
20 Hours Ago US 46
I am trying a new WiFi network to make sure it will meet our needs. I need to set up my DreameBot D10 Plus on the new network. I am afraid of losing all my map data if I have to add the robot again. H...view all
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YB710139
2025-9-22 US 83
I'm planning on getting a new robot vacuum soon which do you recommend with 3 parrots and a rabbit no budget
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VE890194
2025-9-22 US 98
When mapping for the first time I left my carpeted floor mat in my laundry room because it needed to be vacuumed. After the first house cleaning I removed the mat and set the floor type to horizontal...view all
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XW641866
2025-9-18 US 346
【X40 ultra】I was wondering when homekit support will rollout for x40 ultra robot vacuum? Thanks
1 0 4
GV585202
2025-9-22 US 60
I successfully added my Dreame pool robot Z1Pro to my app, now I can’t get to it. The app is only showing my house L40. How do I access my Z1Pro ??!! It’s there in “share devices” but when going ...view all
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LV077890
2025-9-21 US 152
【L20 Ultra】My robot vacuum won’t dispense any water when mopping and is making noise when trying to dispense like it’s struggling and when I take the mop pads off it feels dry and not wet and when I see the bo...view all
1 0 1
QI087522
2025-9-22 US 89
【L20 Ultra】How do I set my vacuum up on a new WiFi network? Will I lose all of the room settings I’ve set up?
0 0 1
IN338354
2025-7-14 981
【X50 Ultra】I got a new x50 ultra and doing its first charge. I hear a loud humming noise while it’s charging. Sounds louder than my refrigerator. Is this normal?
0 0 4
WJ094006
2025-9-22 86
Hey guys. I just unboxed my L50 and it's making a subtle but constant white noise type sound while charging for the first time. It sounds like water starting to boil in an electric tea kettle. I tr...view all
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IX823033
2025-9-20 US 185
The Dreame L40 will not dispense water from the base. We’ve checked for blockages, checked the cleaning fluid is full, water tank is full so we’re not sure what to do?
1 0 2
IS663627
2025-9-21 US 70
How do I adjust the factory set quiet times?
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