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Dreame Support
2025-8-27 Cn 5116
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
14 2 31
AO171567
5 Hours Ago US 15
In the modern competitive and busy world of work, time is not merely a resource, but the basis of productivity, profitability, and performance. Time is of the essence, particularly when it comes to bu...view all
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WX437522
2025-11-3 US 159
Any idea why my vacuum keeps leaking?
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JL869445
2025-11-3 US 133
The machine stops and says the wheels are suspended, but everything is fine. It does this every 5 minutes. The first day I bought it, it worked perfectly, but now it keeps stopping.
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EC170755
2025-11-2 US 177
I have a dream D 10+ GEN 2 robot vac. I love everything about it and how it performs. The only issue I've been having for the last month is that the robot will randomly leave it's dock by itself and s...view all
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OP454683
2025-11-2 US 150
Water was all over my floor and under the base earlier today. Firmware is auto updated.
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LT806748
2025-11-2 US 172
I wish the app said why the task was interrupted. And if I’m not home to hear it say it’s out of water or the dust bag is full to have it say it in the app.
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WO630812
2025-11-2 US 168
Recently noticed that my L10 stops sucking to the dirtbag after cleaning. Do you know what i should check?
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HM410072
2025-10-28 US 345
Hi hope anyone could provide some help. I have the Dreame L10, and in love … but recently i’ve changed filters and mops and dust bag and cleaned the tank, while resetting noticed mop pads are not ...view all
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PNW2019
2025-10-30 US 204
Hello Everyone. I have an Aqua10 roller that the dust bin is not emptying properly into the dock. I have the frequency set to high for auto emptying and have checked the bag in the dock. The dock does...view all
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JS580074
2025-10-31 US 150
First time using this and it has left wet spots on my carpet, I look at the map and it shows small spots as it is light blue meaning hard wood floor when it definitely is not.
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QB104399
2025-10-29 US 295
Just got this, a couple times now it looks like the base keeps filling the robot even after it leaves the base. The first time I didnt see what happened but this time it was definitely filling without...view all
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XT126899
2025-10-27 US 210
【L40 Ultra】Hello, I’ve been having an issue where the robot continuously trips the breaker that it’s plugged into. I have to reset it every few days for it to continue working and it’s plugged into a 20 amp b...view all
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YC832782
2025-11-2 US 196
【X40 ultra】My Ultra 40 gets trapped on my kitchen cushioned mats. I have to pick them up or the Robot gets stranded on it. Why can’t it sense how to get off it if got up? It just goes back and forth trying to g...view all
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EN580926
2025-11-2 US 140
【X30 Ultra】My x30 ultra is constantly interrupting task. Can't attach mop pads, acts like it's lost, it doesn't even clean on its schedule sometimes. It will come out and clean for 1 minute and go back. Horrible...view all
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UK380385
2025-11-3 US 122
【X40 ultra】Can I just adjust my Room lines without merging? My kitchen line is partially cutting into my carpet area and I want to make that area the living room.
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RH105757
2025-11-3 US 136
【X40 ultra】I fill the entire clean water tank to full and it keeps saying it’s not. I need to fill it. I clean it out and do it again and still nothing, cleaned the dirty water tank and everything. Does this li...view all
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FT731194
2025-11-3 US 138
【X50 Ultra】Wow, this x50 ultra either thinks the variation in color on my tiles are dirt, or as it just told me, it thinks the tiles are individual carpets. It cleaned for an hour and didnt even complete ine roo...view all
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UM089813
7 Hours Ago US 23
【L10s Ultra】Howdy, every couple weeks the l10s will delete its map and schedule. Not sure what triggers it to do so but aside from that it works perfectly fine. Any way to prevent this or presave the map preset?
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YX218520
2025-10-31 US 238
【L40 Ultra】My L40 Ultra cannot recognize rooms after the latest update. I have to physically pick up the robot and place it in the room to be cleaned. Otherwise it will just roam around the house.
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