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2025-8-1

How do I get the mop discs to stay attached?

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2025-8-2

【L40 Ultra】I keep getting laser sensor stuck error. I cleaned the sensors, tapped and its still stuck. I have had this about 6 mos and never had this issue before.

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2025-8-2

【L40 Ultra】Why did my robot vacuum cancel as scheduled cleaning when I never did or asked to?

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2025-8-2

I’ve had my L20 ultra about 6 months. For the past month it doesn’t seem to be emptying completely - when I turn it over and take the roller out it is jammed with debris that I manually remove. Ev...view all

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2025-7-29

I have two L50 vacuums and can’t get the 2nd vacuum to show in the app. I was able to click the + and add device and got it mapped. But after that it just disappeared. So then I added it back in agai...view all

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2025-8-2

【L40 Ultra】I got this robot about 2 weeks ago. I found Both sides of the main brush have a lot of hair tangled up. I remembered this product claimed that “ no hair tangles “. I’m wondering if it is a defect o...view all

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2025-6-25

【L10s Ultra】My detergent option has not worked since I’ve had this machine for about six months. It says detergent installation error, but I don’t know how you could put it in wrong? Has this happened to anyone...view all

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2025-8-2

Hello! Wondering if anyone else has found a solution to this issue. I find the tri cut brush works much better in my home than the standard roller but I recently noticed that it was sucking up and c...view all

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2025-7-28

【X40 ultra】I got an issue with my x40 making this screeching sound as it’s cleaning. I’ve cleaned the brush and filter. I’ve inspected the wheels and side bristles. Still I can’t find what’s causing the noi...view all

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2025-7-30

【L40 Ultra】I purchased robot not long ago, on prime days. It was working fine in the beginning. These couple days did not clean well enough, even though I had on deep cleaning setting and today is not charging ...view all

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2025-8-2

Hello, I downloaded the newest firmware for A1 today. It seems that there is a problem between the new firmware and the plug in and that I need a manual push for a new plug in. How would I go about t...view all

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2025-8-1

I followed the directions to activate the video and all it does is states leaving the dock station

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2025-7-31

Does anyone else have a vacuum that is squeaking very loudly especially when turning around? How do I fix this?

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2025-8-1

Came wit no directions, QR code, etc. just figured out which app to download. Where do I add water? How do I set it up? How do I get the mop discs to stay in it? Zero instructions. So far a poor...view all

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2025-8-1

【X50 Ultra】I have it set on highest frequency of extending the brush and mop but it doesn’t do it often. Especially on insider corners around my cabinet. Also I notice that it doesn’t retract lidar to go unde...view all

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2025-8-1

Any idea how much downward pressure does X40 vs L40 vs L40s vs X50 apply while mopping?

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2025-7-31

I have a new L40 and I’m getting almost no obstacle recognition images after a cleaning cycle. In the last cycle there were almost 20 obstacles detected of various types and only one had an image to...view all

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2025-7-30

【L10s Ultra】How do I delete an area that was mapped incorrectly.... It is outside and in the garage!

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2025-7-31

【L40 Ultra】It's very hard to tell on the map the areas that are detected as carpet? Is it best to manually set a carpet area on the rooms that are carpeted? My living room used to look shaded for carpet and no...view all

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2025-7-31

I have one room in my house the vacuum will not navigate properly anymore, just seems to get confused and drives back n forth. It did fine for some time. Works perfectly throughout the rest of the hom...view all

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