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VZ595766
2025-7-9
【L10s Ultra】Hi! I bought an l10s but it came without the detergent bottle. I set it up otherwise and it was not pulling water when I wanted to mop, showed 'clean water tank not installed', so I primed the inlet t...view all
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MU109234
1 Hour Ago
I ordered the X50 ultra on Amazon, and after a week it’s started saying washboard full please clear and try again. Apparently this is common, and they agreed to send a return label. I live in Hawaii ...view all
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RS428665
10 Hours Ago
I just set up my l40 ultra and already having issues with the mop pads disconnecting or not being installed from doc station on vac when I go to select clean. Mop pads are getting stuck and get notifi...view all
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Dreame Support
2025-5-16
Heat: 81 We’re excited to announce the launch of Dreame Forum U.S.! To celebrate, 12 new members will win: 🎁 2x $50 Gift Cards (1 per winner) 🧸 10x Blind Box Figures (Exclusive collectibles) How It Works: 1...view all
20 7 82
Dreame Support
2025-5-27
🔥 Hot Deals Alert! 🔥 This summer, keep your home spotless with our exclusive offers! X40 Ultra & L10s Ultra Robot Vacuums – Get a FREE Tricut Brush for unbeatable deep cleaning! H14 Pro & H14 Wet/D...view all
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Dreame Support
2025-4-17
Corner and Edge Cleaning
1 0 0
FU126364
2025-6-25
【L10s Ultra】My detergent option has not worked since I’ve had this machine for about six months. It says detergent installation error, but I don’t know how you could put it in wrong? Has this happened to anyone...view all
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CP612025
2025-7-6
【X50 Ultra】ABNORMAL WATER LEVEL IN THE WASHBOARD - Consistently errors out every time mop pads try to clean. States "abnormal water level in the wash board". Waste water area is full of water and indeed overfl...view all
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YM091887
2025-7-9
【X40 ultra】Have had this problem randomly since new. Base seems to create a siphon when filling mop, doesn't stop until freshwater tank is pulled out or is emptied on to the floor.
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TY784885
2025-7-9
【L40 Ultra】While on idle, the robot often moves a little and make some noises. What's going on and how can I stop it?
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VU772701
2025-7-9
【L40 Ultra】Received with lidar broken, I’m going back to roborock lmao
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XX107709
2025-7-9
【L40 Ultra】Has anyone used bags on amazon or anything not from dreame? Did it work?
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EF945999
2025-7-7
【X40 ultra】When the robot is docked it makes the mechanicsl noise every 2 minutes or so, by moving the mop arm far out and back, machine is 3 days old, literally brand new, i put on the mop pads and it still doe...view all
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UA039380
2025-7-9
Why does my vacuum mop one carpet but not the other? Obviously I don’t want it to mop either. But they are both marked at carpet on the maps.
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TT753747
2025-6-10
【L40 Ultra】I've noticed a recurring problem with the robot cleaner when it has its mopping pads attached: it consistently struggles to dock. Specifically, it seems to drift or slip to the right side of the docki...view all
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CS605631
2025-7-9
【X40 ultra】Does anyone have any experience with these 2 products? I bought the x40 5 days ago and now I see they have a newer one the x50 and I was wondering if I should change it or keep the one I already have ...view all
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Dreame AfterSales+
2025-7-8
Hi everyone, Your experience matters! We're constantly working to improve our product and service, and we'd love to hear your honest thoughts. Please take 3-5 minutes to complete our User Satisfactio...view all
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CS605631
2025-7-8
【X40 ultra】My robot stopped task and said “mop pads come off, please install to resume cleaning”. What does that mean? Why did the mop pads come off while vacuuming ?
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MZ680793
2025-7-8
Had the unit one for the first time and it did the laundry room and the bathroom floor just for it to continue to clean the main hallway wooden floors without cleaning the mop, right after finishing t...view all
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JK914264
2025-7-8
Hi team, The zones now have a red square where the mop is prohibited from entering or cleaning. I did not create the restricted area How can I removed Please advise Thanks you
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