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Dreame Support
2025-5-16
We’re excited to announce the launch of Dreame Forum U.S.! To celebrate, 12 new members will win: 🎁 2x $50 Gift Cards (1 per winner) 🧸 10x Blind Box Figures (Exclusive collectibles) How It Works: 1...
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FL352336
1 Hour Ago
【X30 Ultra】
How do I get one ?? Mine didn’t come with one
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BK296343
2025-5-28
When could we expect updates for L40 ultra to a newer version?
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BM043784
11 Hours Ago
【L40 Ultra】
My kids gifted me an L40 ultra for my bday. I’m blown away by its abilities and in general by how far the robot vacuums have come. However, I’m disappointed as it is not picking up all the hair in...
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UA458979
11 Hours Ago
I’ve started setting up my device but it will not charge. It’s sitting on the base, it’s mapped my home, but it will not charge. I’ve reset it 3 times, relocated the base, nothing works.
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AN814406
2025-5-31
My dreame tells me constantly there is abnormal water level in washboard. I have done everything it suggests and it still keeps happening. Any suggestions
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HP499006
2025-5-28
【L40 Ultra】
Anyone else having issues with the side brush not extending under cabinets? The L40 cant reach under my cabinets but it doesnt even try to extend the side brush. Ive already tried messing with a lot o...
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ZK185835
2025-5-31
【X50 Ultra】
Hi! Could you please tell me, if there are any other solutions that can be used?
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ZK185835
2025-5-31
Hello! Could you please tell me how to move the x50 from a cleaning session on the 1st floor to the docking station on the 2nd floor without interruption its session
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SP072356
2025-5-26
Is there a way to make the X40 dock lights always on? If it's on standby and not drying or washing, the light turns off, and I don't know if the water is empty. On the Roborock, the lights are always...
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BK858442
2025-5-28
【L40 Ultra】
the robot performing is a task and scheduled cleaning task has been cancelled
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LA062425
2025-5-29
Hi, I keep getting error messages to check the waste tank but all is cleaned and properly installed. Any one had a similar issue. It is possible that waste water pump is not working??
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Cosi dreamer
2025-5-31
I removed my filter and filter box to rinse them and it says don’t install for 24 hours. I tried to redoc my unit and it says please install the filter and filter box. Is there a way I can get it bac...
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Kai
2025-5-31
So my L20 has been doing pretty good except the past week or so its been taking a lot longer to do its routine (like i have to tell it to stop for the day at 8pm). Its zigzagging all over the floors,...
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BK296343
2025-5-29
【L40 Ultra】
Planning to buy the L40Ultra but i see there is a price variation between ebay and amazon , Any idea why its cheaper on ebay ? Could you please provide a amazon coupon to match the price accordingly?
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Victor
2025-5-20
【L10s Ultra】
How often do you clean your house? I do a daily clean and thinking monthly mopping but curious what others are doing.
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BL090408
2025-5-31
Hello Is there a way for the mapping to accurately capture a round rug? The mapping seems to always only want to map in squares which means some of my hard flooring isnt getting mopped.
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SA998875
2025-5-31
【L40 Ultra】
Hi all, I just received my L40 Ultra and the main use case was for it to keep my kitchen clean. However, under the cabinets, it seems unable to keep any of the dirt… I was expecting this to happen. I...
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karmen
2025-5-21
【X50 Ultra】
Hello everyone! I recently purchased the Dreame x50 ultra and as I pet owner, I am so so grateful! As a mom of 3 cats, I’ve always struggled with maintaining clean floors for cat hairs and dirty litt...
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KB027472
2025-5-30
My whole account was wiped out. So I had to sign up again and all the stuff all over. Now, I get to enter my mobile phone number and it keeps telling me that my number belongs to another account! H...
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