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Dreame Support
2025-8-7
Poll Stick Hello Dreame Families, Let’s get a little closer — we’d love to learn more about you! 😊 This summer, have you been able to free your hands a bit? 🧼🌞 Have you ever dealt with cleaning challenge...view all
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CZ715181
2025-7-30
【L40 Ultra】I purchased robot not long ago, on prime days. It was working fine in the beginning. These couple days did not clean well enough, even though I had on deep cleaning setting and today is not charging ...view all
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2 0 5
KR250224
2025-8-8
【L10s Ultra】We need the ability to set a more frequent auto empty. The vacuum will not work if it covers too large of an area and gets clogged. I would love the option to have the vacuum auto empty every time it ...view all
0 0 3
WW501459
12 Hours Ago
Hello i have x50 Ultra and i just switch location for base. Robot found its base after a longer while but the map did not update. What is the process here? Thank you Matt
0 0 1
HF123713
20 Hours Ago
Hi Can I use Bona hardwood cleaner mixed with water with my robot. ?
2 0 1
FZ879054
7 Hours Ago
i' ve been using l40 for about a year withou problem but since yesturday i cant accsess it in app, it says rehion doesnt match mashine or somerhing like that, i've been searching internet and its seem...view all
0 0 0
VN885642
2025-8-9
【L20 Ultra】I have placed it on the dock and held it on and off button for more than 20 seconds and I pressed the reset button and it will not reset. It has no power and the dock is not charging it so what do I d...view all
0 0 1
JR772690
2025-8-9
Hi all, I purchased a L40 Ultra from Amazon and it has been working well on my first floor. But if I want to make it work for my second floor as well, how to set it up? Or is it even supported? Thank...view all
0 0 1
UA238542
2025-7-24
Hi I bought L10s recently and noticed that the machine does not automatically resume cleaning once it finishes recharging. But if i go to the Dreame App and the machine is recharged, it resumes clean...view all
0 0 2
LN954208
2025-7-31
When the battery is low and it returns to the base station to charge it does not automatically resume cleaning unless I open the app and go to device. Any ideas?
0 0 4
VB238835
2025-8-6
【D10 Plus Gen 2】I have a D10 robot vac and have to follow it around to pause and empty. What do I need to do to get it to empty when it’s full?
1 0 6
JB084498
2025-8-9
please help my vacoom was working well for 3 month now it tells me that regiond doenot much what to do
0 0 4
WS632779
2025-8-9
【L40 Ultra】Hello. I consistently get errors which prevent the robot from finishing jobs stating abnormal docking. It stops positioned in front of the dock and does not make it up the ramp. I have tried repositio...view all
0 0 0
TI283949
2025-8-8
Water is full and custom cleaning on mop and vacuum.wet degree on wet.
0 0 1
EE944874
2025-8-8
Does anyone know hoe to fix this? We already remapped but it hasnt changed anything. Any ideas are greatly appreciated.
0 0 7
ZV119824
2025-8-8
Cannot comment to the network
0 0 1
CK402265
2025-8-7
No longer vacuuming. Sounds like it is but doesn’t pick anything up.
0 0 2
PD134088
2025-8-7
【X50 Ultra】My X50 is in the dock, but it’s not charging. What should I do?
0 0 1
OL216489
2025-8-7
My robot keeps trying to dock backwards. Thus not charging and staying offline. Any help?
0 0 1
BS410011
2025-8-7
My x50 is using the mopping pads on top of rugs - why doesn’t it know the different between hardwood floor rugs? How do you programs it to vacuum rugs and not mop them?
0 0 1
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