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TQ114549
HalfHour Ago
Hello, I have the L10s Ultra and keep receiving the “side brush tangled” error but nothing is ever tangled. It disrupts my cleaning cycle at least twice if not up to 5 times each time I’m using it....view all
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SO171341
1 Hour Ago
I have my L10s Ultra Gen 2 scheduled to mop after vacuum twice a week. I am wondering how can I make it more wet and more suction just in the kitchen area and a deeper clean while it’s doing the gen...view all
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Dreame AfterSales+
2025-7-8
Hi everyone, Your experience matters! We're constantly working to improve our product and service, and we'd love to hear your honest thoughts. Please take 3-5 minutes to complete our User Satisfactio...view all
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EW409547
2025-7-15
I have found my L50 frequently impacted with dog fur. The L50 does not seem to be detecting when the bin is full. Found fur balls all over the carpet this morning and L50 is back at base impacted wit...view all
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QM949286
2025-7-15
What could this obstacle be? There was nothing on the floor or there when i came downstairs in the morning to check. And it managed to get back to the dock with zero issues. Has anybody else gotten th...view all
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DJ885979
2025-7-14
【L40 Ultra】Brand new a week old. Ran over dog poop which it’s supposed to detect and I had to clean it like it says. Now won’t work. They keep giving me the runaround with tech support saying they’re “escal...view all
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VE026162
2025-7-15
【X40 ultra】Mop heads don’t stick . Just unboxed my refurbished x40 ultra
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UA411228
2025-7-14
【X50 Ultra】Hello, I recently purchased the X50 ultra. It did an okay job mapping the area however it is missing a lot of places for it to clean / mop. Mapping also added multiple rooms I don’t even know where t...view all
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RZ924407
2025-7-15
【X40 ultra】Solution: Power off/reset by pressing power button for 10 seconds. Then power on. Problem: Using clean genius or custom and telling it to clean all rooms, would only clean 1/2 of one room and complet...view all
0 0 1
PE238169
2025-7-14
I recently opened my dreame app on iOS and both my devices are gone. I’ve logged out and back in, but it shows me nothing. On my wife’s phone, whom I had shared the devices to, everything shows up a...view all
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YI638578
2025-7-15
how to end task on L40 ultra when robot returns to the foundation charging? There's no button to do this when it says need charging but still have 20% battery
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BB077478
2025-7-15
What's means error installing Detergent?
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BM476876
2025-7-15
I see there is a new firmware version, but I'm stuck on _1702. How can I get the newer version?
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IN338354
2025-7-14
【X50 Ultra】I got a new x50 ultra and doing its first charge. I hear a loud humming noise while it’s charging. Sounds louder than my refrigerator. Is this normal?
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LC221451
2025-7-11
Is there any way to designate where to have the unit extend the mop and side brush? One of the reasons I purchased the X50 Ultra was for that feature. The kick boards under my cabinets are hit or mi...view all
0 0 1
TQ381551
2025-7-14
【X30 Ultra】My.couch is just at 4" ground clearance. I found the vacuum need 3.8 inches. Ot wont go under my couch. How do i get it to go under
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TY784885
2025-7-9
【L40 Ultra】While on idle, the robot often moves a little and make some noises. What's going on and how can I stop it?
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QB092529
2025-6-25
How can I clean sensors? I wiped them but it is still giving me the messages. Please provide step by step instructions on how to clean the sensors
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KT806046
2025-7-12
Has anyone else encountered an issue where their L 10 S ultra robot vacuum gets stuck at the docking station and makes a weird humming sound? I press play to clean on the app but all it does is say “...view all
1 1 1
CA546495
2025-6-7
Having trouble getting the app to setup the h14 pro keeps failing to connect the vacuum to WiFi or hot spot.
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