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NW310392
2025-7-25
My side brush stopped spinning. The arm will extend when needed but the actual brush doesn’t spin. Any thoughts other than sending in? I’ve restarted the vacuum and took the brush off to make sure t...view all
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DY953557
2 Hours Ago
My robot is self pausing cleaning, stoping cleaning, starting it at night at random hours. Reset doesn't help. I tried dreame app and another and it's the same.
0 0 0
FH379343
4 Hours Ago
Hello. I am using mltiple floor mode and the app recommended to use intelligent recognition. But I can't find this option. Where should I look?
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VN635750
3 Hours Ago
【X40 ultra】I got an issue with my x40 making this screeching sound as it’s cleaning. I’ve cleaned the brush and filter. I’ve inspected the wheels and side bristles. Still I can’t find what’s causing the noi...view all
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HR001782
2025-7-27
My L50 Ultra won’t clean one of my spare bedrooms. It keeps saying something is in the way and can’t access the specified area. Nothing is in the way.
0 0 1
YE789934
2025-7-27
Mop smells after only a week of use and system says it cleans it after every use.
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VW575502
2025-7-27
【L40 Ultra】Hi, purchased a govac400 from Costco. Had it for two days. I am having issues with the scheduling function. I want the device to be mopping “wetter” I changed it to 23 but when the schedule starts i...view all
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RV206719
2025-7-26
Brush not touching ground. Cleaned, set to floor and tile, and reset nothing works.
0 0 0
Dreame Support
2025-4-17
Corner and Edge Cleaning
1 0 1
IW262023
2025-5-20
【H14 Pro】I'm not sure how the GlideWheel power system decides when it should go forward and when it should go back. Most of the time when I'm using my H14 Pro it seems like the wheels are spinning backwards bu...view all
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AZ631056
2025-7-25
【L10s Pro Ultra】It seems that the machine stops charging when it turns off because of low battery. Is this correct?
1 0 3
HP499006
2025-5-28
【L40 Ultra】Anyone else having issues with the side brush not extending under cabinets? The L40 cant reach under my cabinets but it doesnt even try to extend the side brush. Ive already tried messing with a lot o...view all
4 0 13
Diamond dreame
2025-7-25
【X50 Ultra】How do you get the x50 to go under my kitchen bar stools
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KS419195
2025-7-25
【L40 Ultra】Machine went offline WiFi working Did suggested trouble shooting Still offline App is terrible how do I find the wifi settings
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AZ631056
2025-7-25
The machine is constantly going offline and then I am unable to use the app until I wake up the machine.
0 0 1
VC361514
2025-7-25
【X40 ultra】It been almost 3 month i got the X40 ultra. I have not seen using it side brush out to clean the edges. It just rotates while vaccuming. There is no hair tangled. AI side reach settings are all turned...view all
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RE285191
2025-7-23
【L40 Ultra】Does it mop with detergent or just water?
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SH168053
2025-7-25
Why will the vacuum not clean all the way to the wall? When it cleans it leaves a section of about 12 inches not done.
0 0 2
RY783139
2025-7-25
Just unboxed my L40 Ultra and got it all setup through the app. It showed 32% charge and after 6 hours, it won’t go past 40%. The connections are all clean and I put it back on the dock but it’s sti...view all
0 0 2
HF958005
2025-7-24
I am looking for where I turn down or turn off the vooof my Dreams robot. It is quite loud and is scary to my dog. Can you send a photo of where to adjust the volume. I asked this question previously ...view all
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