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Dreame Support
2025-8-27 Cn 3822
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
11 0 27
CM969040
2025-10-11 US 164
【X50 Ultra】The detergent container says it’s not installed correct. It’s in as far as it will go and full. The unit is brand new as of today. HELP
0 0 1
MH020084
2 Hours Ago US 2
I just got an Aqua 10 and can’t find fast track.
0 0 0
CW172033
3 Hours Ago US 11
【L10s Ultra】How to set up the vacuum with Matter and HomeKit?? It’s advertised on the box and online that the vacuum has Matter support and this was a big reason why I bought it in the first place. Please help! ...view all
0 0 0
FZ225560
2025-10-14 US 47
It seems to be standard practice now for consumer electronics with lithium batteries to have the option to limit battery charge to 80%. Additionally, one of the recurring complaints across all Dreameh...view all
0 0 1
AV568884
2025-8-31 US 887
【L40 Ultra】The robot keeps disconnecting from my WiFi, even though it is right next to the router and signal strength is super strong. It has been doing it for an entire month now. This has made it very useless ...view all
0 0 3
XW641866
2025-9-18 US 817
【X40 ultra】I was wondering when homekit support will rollout for x40 ultra robot vacuum? Thanks
4 2 11
BE205784
2025-10-1 US 495
【L20 Ultra】For more than a month I have not been able to use my robot because of tiny white bugs that appear only on the base station. Here is what happened: • The robot itself and all detachable parts are cl...view all
1 0 3
UY640919
2025-9-30 US 330
【L40 Ultra】Is anyone else having the issue where the L50 is not recognizing the dust bag is full?
0 0 2
NE938638
2025-10-14 US 42
【L40 Ultra】Did anyone run into the issue of the bag coming in with a whole?
0 0 1
DL489258
2025-10-14 US 73
I just go this (today) the vacuum did the mapping but will not return to the base to charge. I have tried many things it continues to go up to the base and then goes into the other direction
0 0 4
BG423947
2025-9-24 US 292
How can I change the metric system on my app
0 0 4
VL417843
2025-10-13 US 89
The vac returned to base to empty, clean and dry mop pads and recharge. It returns to base, soaks the mop pads and leaves, goes out, returns to base, soaks the mop pads, goes out, returns to base, rep...view all
0 0 1
PQ482434
2025-9-23 US 379
I am trying a new WiFi network to make sure it will meet our needs. I need to set up my DreameBot D10 Plus on the new network. I am afraid of losing all my map data if I have to add the robot again. H...view all
0 0 4
KY283235
2025-10-13 US 96
When ut starts to vacuum a room, it doesn't go straight along the wall, it will do keep doing a little turn to the wall, straighten out, then turn to the wall again. When it comes to another partition...view all
0 0 0
SH680235
2025-10-13 US 73
Hi Dreams support team, I bought a cleaning Robot which need be operated on an app. So it’s just an app to use the robot instead of an online shopping community. I don’t want to see your ads. How to...view all
0 0 0
EA805078
2025-10-13 US 94
【L10s Ultra】I’m not sure what to do — this is the second vacuum I’ve bought from this brand with the same issue. It vacuums and mops perfectly and returns to the docking station, but it won’t attach automatic...view all
0 0 0
NX507515
2025-10-13 US 95
Hello, does cleaning solution go in the clean water tank? I’m not finding any info on this.
0 0 3
SP140202
2025-10-6 US 226
Purchased an Aqua 10 Ultra Roller and need replacement filters. They are not available on your accessory website here: https://www.dreametech.com/collections/robot-vacuum-accessories/robot-vacuums-l10...view all
1 0 1
IM288862
2025-10-10 US 141
Do I need to change the model info so it knows to dispense detergent?
0 0 1
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