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Dreame Support
2025-8-7
Poll Stick Hello Dreame Families, Let’s get a little closer — we’d love to learn more about you! 😊 This summer, have you been able to free your hands a bit? 🧼🌞 Have you ever dealt with cleaning challenge...view all
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VB238835
2025-8-6
【D10 Plus Gen 2】I have a D10 robot vac and have to follow it around to pause and empty. What do I need to do to get it to empty when it’s full?
0 0 3
PD134088
2025-8-7
【X50 Ultra】My X50 is in the dock, but it’s not charging. What should I do?
0 0 1
CK402265
2025-8-7
No longer vacuuming. Sounds like it is but doesn’t pick anything up.
0 0 1
OL216489
2025-8-7
My robot keeps trying to dock backwards. Thus not charging and staying offline. Any help?
0 0 1
BS410011
2025-8-7
My x50 is using the mopping pads on top of rugs - why doesn’t it know the different between hardwood floor rugs? How do you programs it to vacuum rugs and not mop them?
0 0 1
BS410011
2025-8-7
My x50 is using the mopping pads on top of rugs - why doesn’t it know the different between hardwood floor rugs? How do you programs it to vacuum rugs and not mop them?
0 0 1
AR445906
2025-8-7
I cannot get it to vacuum- it only mops. What is the secret?
0 0 4
QG579323
2025-8-6
I have L10s Plus, when I use the mopping function it have no water comes out of the water tank, I already did clean the blowhole on the top of water tank and check everything. Still can’t fix it, how...view all
0 0 1
Dreame AfterSales+
2025-8-6
Step 1: Find a suitable size carton for packaging You need to find a suitable carton. This is a very important step. The carton should be large enough to accommodate the vacuum cleaner main unit and b...view all
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Dreame AfterSales+
2025-8-6
Wet & Dry Vacuum Packing instructions
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Dreame AfterSales+
2025-8-6
Need to send your device back to a repair center but don't know how to pack it? Don't worry! This article can help. We value your experience, so please feel free to contact us if you have any questi...view all
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KB220848
2025-8-5
【L20 Ultra】Everytime I set my machine to do a clean, the first or second time it goes back to empty and refill it goes in and out of the base station then stops just short of the base station and turns off. It...view all
0 0 1
JI752867
2025-8-5
【X50 Ultra】Will my Dreame X50 Ultra robot vacuum let me know when I need to replace the dust filter and/or refill the mop detergent?
0 1 1
IJ972032
2025-8-6
【L40 Ultra】I set my L40 Ultra to just mop floor and avoid carpet. Now i can't find where i set that. It is not going in rooms with carpet. How do i change this?
0 0 1
ZA874487
2025-8-6
I manually installed the mop pads and I keep getting an error that the mop pads are off. Every time I have the robot in mop mode, it always drops the mop pads at the base but never reinstalls them. Wh...view all
0 0 1
AK633682
2025-8-5
I have the Dreame 50- how do I empty the dust bin w/o having to pull out all the dirt and grim??
0 0 1
OR117797
2025-7-31
I have a new L40 and I’m getting almost no obstacle recognition images after a cleaning cycle. In the last cycle there were almost 20 obstacles detected of various types and only one had an image to...view all
+3
1 1 7
SV057619
2025-8-5
The mop pads won’t install on their own. I have to do it manually everyday now. Got a clue? It just started doing this when I got new mop pads.
0 0 2
CZ715181
2025-7-30
【L40 Ultra】I purchased robot not long ago, on prime days. It was working fine in the beginning. These couple days did not clean well enough, even though I had on deep cleaning setting and today is not charging ...view all
+6
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