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2025-6-29

【H12 Dual】How can I turn vacuum only? I don’t want to use mop until it doesn’t finish vacuuming all over?

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2025-6-29

My robot worked great when I first got it. Now the main brush is not lowering, and it will not vacuum. I have checked and cleaned the brush, filter, dust bin, and the bag in the station.

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2025-6-29

Why can we not program custom room vac then mop? This would be a very helpful change. Right now I have to schedule each room twice once to vac then once to mop kind not smart

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2025-6-28

【L40 Ultra】Is it necessary to leave the vacuum cleaner base connected when not in use?

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2025-6-28

I have carpet only upstairs but I have the dock and mapping done for downstairs I was wondering if I could take just the robot upstairs have it only vacuum and manually carry it down to the dock

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2025-6-25

【X50 Ultra】When you add curtains to a map, the robot seems to ignore some sensor inputs in order to clean the area. This can be problematic if the robot gets out of position in this mode. We have a sofa that t...view all

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2025-6-28

My brand new L10s gen2 is keep getting offline and i have to reconnect every time. My router is right next to the base and has a strong connection. Firmware is updated. Does anyone else have the same ...view all

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2025-6-27

The last two cleanings have been interrupted during the moping session. And it says it’s due to the vacuum being obstructed, however the object it’s saying is obstructing it is in our bed room, agai...view all

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2025-6-26

【D10 Plus Gen 2】I connected my D10 Plus Gen 2 and performed a mapping and cleaning. After the robot returned to the base, it disconnected and cannot be reconnected. It says, “Unable to connect.”

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2025-6-27

My vacuum stopped activate the elevation capability when it moves around the kitchen pads, to the point where it keeps circling and drain battery, is this normal?

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2025-6-25

How can I clean sensors? I wiped them but it is still giving me the messages. Please provide step by step instructions on how to clean the sensors

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2025-6-1

【L40 Ultra】My kids gifted me an L40 ultra for my bday. I’m blown away by its abilities and in general by how far the robot vacuums have come. However, I’m disappointed as it is not picking up all the hair in...view all

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2025-6-26

Can’t get unit to connect to Wi-fi network

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2025-6-25

【X50 Ultra】My robot just won’t dock. I’ve mapped my house but every time it goes to dock itself it says it needs me to place it back on the dock after it can’t do it itself— it doesn’t even try to go up the...view all

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2025-6-25

I have the L10s and it is refusing to get the baseboards on the tile floor, does not even get real close. Cleaned the sensors and restarted with no luck. Anyone else have this issue?

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2025-6-25

【L10s Ultra】My detergent option has not worked since I’ve had this machine for about six months. It says detergent installation error, but I don’t know how you could put it in wrong? Has this happened to anyone...view all

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2025-6-24

I have a Dreame L10s Ultra, for the few months that I used it everything seemed to be fine. After the initial home mapping I would use the smartphone app to schedule one time cleanings for certain are...view all

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2025-6-25

Whenever I placed the docking station on hardwood floors, I didn’t encounter any issues. However, when I moved my L40 Ultra to the upstairs, it encountered various problems, such as not docking prope...view all

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2025-6-25

I can’t get the mop pads to stay on

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2025-5-28

【L40 Ultra】Anyone else having issues with the side brush not extending under cabinets? The L40 cant reach under my cabinets but it doesnt even try to extend the side brush. Ive already tried messing with a lot o...view all

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