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Dreame Support
2025-8-27 2021
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
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GV585202
15 Minutes Ago US 2
I successfully added my Dreame pool robot Z1Pro to my app, now I can’t get to it. The app is only showing my house L40. How do I access my Z1Pro ??!! It’s there in “share devices” but when going ...view all
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LV077890
2025-9-21 US 105
【L20 Ultra】My robot vacuum won’t dispense any water when mopping and is making noise when trying to dispense like it’s struggling and when I take the mop pads off it feels dry and not wet and when I see the bo...view all
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NX225286
HalfHour Ago US 3
【X40 ultra】The map created when my robot was first set up excluded the area under a long bench. Also, I added an area rug since the device was mapped. How do I get these areas corrected in the map so the robot v...view all
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QI087522
16 Hours Ago US 43
【L20 Ultra】How do I set my vacuum up on a new WiFi network? Will I lose all of the room settings I’ve set up?
0 0 1
YB710139
15 Hours Ago US 35
I'm planning on getting a new robot vacuum soon which do you recommend with 3 parrots and a rabbit no budget
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VE890194
12 Hours Ago US 46
When mapping for the first time I left my carpeted floor mat in my laundry room because it needed to be vacuumed. After the first house cleaning I removed the mat and set the floor type to horizontal...view all
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IN338354
2025-7-14 939
【X50 Ultra】I got a new x50 ultra and doing its first charge. I hear a loud humming noise while it’s charging. Sounds louder than my refrigerator. Is this normal?
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WJ094006
14 Hours Ago US 41
Hey guys. I just unboxed my L50 and it's making a subtle but constant white noise type sound while charging for the first time. It sounds like water starting to boil in an electric tea kettle. I tr...view all
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IX823033
2025-9-20 US 130
The Dreame L40 will not dispense water from the base. We’ve checked for blockages, checked the cleaning fluid is full, water tank is full so we’re not sure what to do?
1 0 2
IS663627
2025-9-21 US 34
How do I adjust the factory set quiet times?
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QG667314
2025-9-21 US 99
【L20 Ultra】My robot is not charging despite being on the base station. I fiddled around with the charging prongs (which are clean) by pushing them in a bunch of times and that fixed the issue, but it keeps comin...view all
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Susanpete
2025-9-21 US 105
【L40 Ultra】Noticed water all over the floor. The cleaning solution bin/compartment is in pieces?!? Nothing has happened to it. Anyone elae having peoblems?! Not even 2 weeks of use.
+4
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SR178308
2025-9-20 US 122
【L40 Ultra】Picture after vacuum and mop, tried 2 pass vaccum and single pass mop
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BI792320
2025-9-20 US 77
Where can I go and setup the schedule and reschedule to clean? Days and time
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NO516030
2025-9-19 US 149
Hello! Trying to add the dreame h15 mix to the app and everything works, i'm even able to give it a name, then suddenly i see a small notification that says: Failed. Our Wifi set to 2.4Ghz for sure, a...view all
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NZ892882
2025-9-19 US 190
Hi i am getting this message. See screenshot. After restarting it wkrks again but after a while stops. I cant see any entanglement. Anyone has a solution
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LD394505
2025-9-19 US 255
【H14】My water tank is spitting water from the actual tank. My cleaning solution tank is rapidly depleting itself. I've had to fill it twice in one day. Any suggestions on how to fix it? There aren't any ho...view all
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JR013424
2025-9-20 US 94
【Gleam】La camiseta Stussy es una prenda versátil que puede ser estilizada de múltiples maneras. Con el auge del streetwear, es esencial saber cómo llevarla de la mejor manera posible. En este artículo, e...view all
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OB042459
2025-9-18 US 300
【L10s Ultra Gen 2】I am using the auto detergent dispenser function on the app and added detergent to the auto fill dispenser. But I did a mop cycle for my kitchen and it doesn’t really smell like the detergent or any ...view all
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