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Dreame Support
2025-8-27 Cn 5492
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
15 2 35
AV266230
2025-11-11 US 81
【X50 Ultra】It claims there is an obstacle (there is no obstacle).
+3
0 0 3
Ocean breeze
3 Hours Ago US 30
I have dreame d10 plus gen 2 and it does this every month i dont no why i woke up this morning seeing ot off on the floor so i carry it to base it said starts charging for a second and then the robot ...view all
0 0 0
ZW353333
2025-11-11 US 44
【L10s Pro Ultra】Apparently my side brush detached some time ago. It’s nowhere to be found in my house however I never received an alert that it had detached in the first place. I’m ordering a replacement but has an...view all
0 0 0
YQ812464
2025-11-11 US 60
In my home, I have two separate areas with wall to wall fitted carpet. If I designate those areas as “fitted carpet”, then my LV 50 ultra will never ever enter that room to clean. Even if I creat...view all
0 0 1
JK419629
2025-11-11 US 42
【X50 Ultra】The last 3 times I used the robot I got a “too much water in the washboard message” and soaked up several ounces of water using towels. Why is this happening? Also, now the robot will not recharge d...view all
0 0 0
DR582266
2025-11-11 US 79
【X50 Ultra】I noticed this morning my wall brush wasn’t spinning. I love my robot. Disappointed to see this. What do I do?
0 0 2
RO458092
2025-11-11 US 51
My L10s Ultra is not releasing water when cleaning the mop pads. I already tried using a syringe to flush the water line, and I can see some water coming out from the outlet under the base board. When...view all
0 0 0
Dreame AfterSales+
2025-7-8 US 1722
Hi everyone, Your experience matters! We're constantly working to improve our product and service, and we'd love to hear your honest thoughts. Please take 3-5 minutes to complete our User Satisfactio...view all
1 0 19
EC411656
2025-10-1 US 752
I recently changed WiFi and passwords and I am having trouble reconnecting Dreame to the app, any help would be appreciated
0 0 2
HR798825
2025-11-11 US 46
【X50 Ultra】After setting up W10 Pro the vacuum isn’t appearing anywhere in the app. Didn’t see W10 pro as an model option so just picked a random one
1 0 0
CK339175
2025-11-11 US 55
【L20 Ultra】Why are my mop pads dropping in the cleaning tray and in other places in the house?
0 0 1
Dreame Support
2025-4-11 Cn 13913
Welcome to our comprehensive FAQ section for the X50 Ultra. This guide is designed to answer all your common questions and concerns regarding this innovative cleaning device. Whether you are a new use...view all
+5
0 2 29
ZR877372
2025-11-11 US 51
My robot is in its dock but doesn’t seem to be connecting in order for the battery to charge. Suggestions?
0 0 0
XW641866
2025-9-17 US 1628
【X40 ultra】I was wondering when homekit support will rollout for x40 ultra robot vacuum? Thanks
5 3 23
JA126846
2025-11-11 US 55
I downloaded the pictures of my pets from the app, but I cannot find them on my phone in my downloads or photos. Where do they go?
0 0 0
ZS696144
2025-11-11 US 55
My application will not switch to the "my device" screen. It reports the device is charging however it will not let me access any actions. I tried uninstalling the application and unplugging the base....view all
0 0 1
WZ948135
2025-11-11 US 59
My L10s Ultra Gen 2 robot starts making noise and wakes up around 3:30 a.m. even with DND enabled, firmware updated recently. Please help.
0 0 1
UN725035
2025-11-10 US 112
My robot is not vacuuming properly. It goes in circles and random patterns. I have done a hard reset and the firmware is up to date. Any help on fixing this would be great!
1 1 2
AX593751
2025-11-10 US 123
Just bought this Robot vacuum/mop. When it went out to begin cleaning and needs to charge it goes back to the docking station. The machine says it is cleaning the mop heads and completes the process t...view all
0 0 1
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