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DL146801
1 Hour Ago
Wanted to let it charge all the way before doing a map, now there’s no option to map out my home. Do I just let it clean and it will map it out on it’s own, or is there a way to map out my home now ...view all
0 0 0
TT753747
2025-6-10
【L40 Ultra】I've noticed a recurring problem with the robot cleaner when it has its mopping pads attached: it consistently struggles to dock. Specifically, it seems to drift or slip to the right side of the docki...view all
1 0 6
OB136743
11 Hours Ago
When i use the mop feature you can ser that there is just a small strip of wetness. It seems like the entire mop pad isn't mopping even though the entire mop pad will be wet. I thought it used to g...view all
0 0 1
GM536224
2025-6-29
My robot worked great when I first got it. Now the main brush is not lowering, and it will not vacuum. I have checked and cleaned the brush, filter, dust bin, and the bag in the station.
0 0 1
BY782091
11 Hours Ago
My device front wheel had broke. Where can I purchase one or how do I go about ordering one? I purchased it on 12/20/2024.
0 0 2
XT135275
2025-6-29
【H12 Dual】How can I turn vacuum only? I don’t want to use mop until it doesn’t finish vacuuming all over?
0 0 2
ZX886502
2025-6-29
Why can we not program custom room vac then mop? This would be a very helpful change. Right now I have to schedule each room twice once to vac then once to mop kind not smart
0 0 2
AU562074
2025-6-28
【L40 Ultra】Is it necessary to leave the vacuum cleaner base connected when not in use?
0 0 1
GN101712
2025-6-28
I have carpet only upstairs but I have the dock and mapping done for downstairs I was wondering if I could take just the robot upstairs have it only vacuum and manually carry it down to the dock
0 0 1
KV273512
2025-6-25
【X50 Ultra】When you add curtains to a map, the robot seems to ignore some sensor inputs in order to clean the area. This can be problematic if the robot gets out of position in this mode. We have a sofa that t...view all
1 0 1
OJ709704
2025-6-28
My brand new L10s gen2 is keep getting offline and i have to reconnect every time. My router is right next to the base and has a strong connection. Firmware is updated. Does anyone else have the same ...view all
0 0 1
TF390416
2025-6-27
The last two cleanings have been interrupted during the moping session. And it says it’s due to the vacuum being obstructed, however the object it’s saying is obstructing it is in our bed room, agai...view all
0 0 5
YH259695
2025-6-26
【D10 Plus Gen 2】I connected my D10 Plus Gen 2 and performed a mapping and cleaning. After the robot returned to the base, it disconnected and cannot be reconnected. It says, “Unable to connect.”
0 0 1
MD358481
2025-6-27
My vacuum stopped activate the elevation capability when it moves around the kitchen pads, to the point where it keeps circling and drain battery, is this normal?
0 0 1
QB092529
2025-6-25
How can I clean sensors? I wiped them but it is still giving me the messages. Please provide step by step instructions on how to clean the sensors
0 0 4
BM043784
2025-6-1
【L40 Ultra】My kids gifted me an L40 ultra for my bday. I’m blown away by its abilities and in general by how far the robot vacuums have come. However, I’m disappointed as it is not picking up all the hair in...view all
3 0 3
AV058982
2025-6-26
Can’t get unit to connect to Wi-fi network
0 0 1
KO444260
2025-6-25
【X50 Ultra】My robot just won’t dock. I’ve mapped my house but every time it goes to dock itself it says it needs me to place it back on the dock after it can’t do it itself— it doesn’t even try to go up the...view all
0 0 1
HD500228
2025-6-25
I have the L10s and it is refusing to get the baseboards on the tile floor, does not even get real close. Cleaned the sensors and restarted with no luck. Anyone else have this issue?
0 0 3
FU126364
2025-6-25
【L10s Ultra】My detergent option has not worked since I’ve had this machine for about six months. It says detergent installation error, but I don’t know how you could put it in wrong? Has this happened to anyone...view all
2 0 1
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