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Dreame Support
2025-8-27 2059
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
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Dreame Support
2025-4-18 1860
【G10 Pro】Your gateway to effortless cleaning
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PQ482434
4 Hours Ago US 9
I am trying a new WiFi network to make sure it will meet our needs. I need to set up my DreameBot D10 Plus on the new network. I am afraid of losing all my map data if I have to add the robot again. H...view all
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NX225286
2025-9-22 US 41
【X40 ultra】The map created when my robot was first set up excluded the area under a long bench. Also, I added an area rug since the device was mapped. How do I get these areas corrected in the map so the robot v...view all
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UJ494940
5 Hours Ago US 34
【X50 Ultra】I don’t know what to do, I been having the same problem with this vacuum from the day 1. Doesn’t vacuum properly under my cabinets, the vacuum can go through them perfectly, doesn’t bring the brus...view all
+4
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YB710139
2025-9-22 US 54
I'm planning on getting a new robot vacuum soon which do you recommend with 3 parrots and a rabbit no budget
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VE890194
2025-9-22 US 69
When mapping for the first time I left my carpeted floor mat in my laundry room because it needed to be vacuumed. After the first house cleaning I removed the mat and set the floor type to horizontal...view all
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XW641866
2025-9-18 US 320
【X40 ultra】I was wondering when homekit support will rollout for x40 ultra robot vacuum? Thanks
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GV585202
2025-9-22 US 32
I successfully added my Dreame pool robot Z1Pro to my app, now I can’t get to it. The app is only showing my house L40. How do I access my Z1Pro ??!! It’s there in “share devices” but when going ...view all
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LV077890
2025-9-21 US 127
【L20 Ultra】My robot vacuum won’t dispense any water when mopping and is making noise when trying to dispense like it’s struggling and when I take the mop pads off it feels dry and not wet and when I see the bo...view all
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QI087522
2025-9-22 US 62
【L20 Ultra】How do I set my vacuum up on a new WiFi network? Will I lose all of the room settings I’ve set up?
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IN338354
2025-7-14 957
【X50 Ultra】I got a new x50 ultra and doing its first charge. I hear a loud humming noise while it’s charging. Sounds louder than my refrigerator. Is this normal?
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WJ094006
2025-9-22 58
Hey guys. I just unboxed my L50 and it's making a subtle but constant white noise type sound while charging for the first time. It sounds like water starting to boil in an electric tea kettle. I tr...view all
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IX823033
2025-9-20 US 152
The Dreame L40 will not dispense water from the base. We’ve checked for blockages, checked the cleaning fluid is full, water tank is full so we’re not sure what to do?
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IS663627
2025-9-21 US 49
How do I adjust the factory set quiet times?
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QG667314
2025-9-21 US 115
【L20 Ultra】My robot is not charging despite being on the base station. I fiddled around with the charging prongs (which are clean) by pushing them in a bunch of times and that fixed the issue, but it keeps comin...view all
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Susanpete
2025-9-21 US 126
【L40 Ultra】Noticed water all over the floor. The cleaning solution bin/compartment is in pieces?!? Nothing has happened to it. Anyone elae having peoblems?! Not even 2 weeks of use.
+4
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SR178308
2025-9-20 US 143
【L40 Ultra】Picture after vacuum and mop, tried 2 pass vaccum and single pass mop
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BI792320
2025-9-20 US 95
Where can I go and setup the schedule and reschedule to clean? Days and time
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NO516030
2025-9-19 US 166
Hello! Trying to add the dreame h15 mix to the app and everything works, i'm even able to give it a name, then suddenly i see a small notification that says: Failed. Our Wifi set to 2.4Ghz for sure, a...view all
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