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1 Hour Ago

My side brush stopped spinning. The arm will extend when needed but the actual brush doesn’t spin. Any thoughts other than sending in? I’ve restarted the vacuum and took the brush off to make sure t...view all

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2025-7-24

How do we set it to resume mop drying if we send it for a vacuum task. Without manually commanding it to do so

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2025-7-17

The light will flash. The device will power on. The music will play at docking. But device will not charge. No obstructions. Everything is clean.

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2025-7-24

I am looking for where I turn down or turn off the vooof my Dreams robot. It is quite loud and is scary to my dog. Can you send a photo of where to adjust the volume. I asked this question previously ...view all

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2025-7-24

【L40 Ultra】I just got a L40 ultra model robot vacuum and noticed a portion of the bottom cover (near the front of the device) clicks when pressed; sounds like a button. I don’t know if this is intentional as I ...view all

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2025-7-24

【X40 ultra】My vacuum is only a week old and keeps leaving behind rolled up hair, even after “emptying” itself. It keeps blowing hair into corners and then never actually picks it up. I’ve played with all of t...view all

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2025-7-24

【X40 ultra】We need matter 1.4 support on x40

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2025-7-24

【D10 Plus Gen 2】The base couldn’t stay on so vacuum couldn’t charge, cheap garbage don’t waste your time or money!

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2025-7-24

Hi I bought L10s recently and noticed that the machine does not automatically resume cleaning once it finishes recharging. But if i go to the Dreame App and the machine is recharged, it resumes clean...view all

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2025-7-24

I have the L20 Ultra and I keep getting an error message that the mop pad has stopped rotating. It suggests I check to make sure hair or something hasn't gotten tangled around it. I checked and nothin...view all

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2025-7-23

Hi all I want to add the app to my wifes phone and share data. I added the app and then it wants me to add the machine and build a new account. Is that how it works?

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2025-7-9

【L10s Ultra】Hi! I bought an l10s but it came without the detergent bottle. I set it up otherwise and it was not pulling water when I wanted to mop, showed 'clean water tank not installed', so I primed the inlet t...view all

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2025-7-20

【L40 Ultra】How long are these expected to last?

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2025-7-22

【X40 ultra】Living room I put 3x Dining hall I put 2x Corridor I put 1x However, it cycled all of the rooms 3 times. I also suspect that it's using the same suction power for every room which I specified them to...view all

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2025-7-20

【L40 Ultra】Several times my mop has missed easy stains. It rolls over them without removing it. I am able to wipe them up afterwith a washcloth. currently, I’m using deep clean every time I send the map out.How...view all

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2025-7-23

【L40 Ultra】Does it mop with detergent or just water?

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2025-7-23

【X50 Ultra】- X50 will stop mid cleaning cycle and cancel the job without obvious explanation - It will go back to dock to clean mop pads, etc but then doesn’t restart the cleaning task and just sits there pause...view all

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2025-7-23

【L10s Ultra】Auto empty never works. Robot fills up with things that should go into the vacuum bag, then just pushes dirt around the house. Very disappointed in this expensive purchase.

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2025-7-23

I'm trying to make this a scheduled cleaning. On schedule I cannot find to select path, or mop after vacuum, or wetness I think. I want all these selections to happen at a scheduled time.

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2025-7-23

My X50 went back to it's dock during a scheduled cleaning. It is just sitting there paused. The message says "scheduled cleaning paused". There is no indication as to why it is paused. How do I un...view all

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