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2 Hours Ago

The mop pads won’t install on their own. I have to do it manually everyday now. Got a clue? It just started doing this when I got new mop pads.

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2025-7-16

I have my L10s Ultra Gen 2 scheduled to mop after vacuum twice a week. I am wondering how can I make it more wet and more suction just in the kitchen area and a deeper clean while it’s doing the gen...view all

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2025-6-25

【L10s Ultra】My detergent option has not worked since I’ve had this machine for about six months. It says detergent installation error, but I don’t know how you could put it in wrong? Has this happened to anyone...view all

2

2025-8-2

【L40 Ultra】Why did my robot vacuum cancel as scheduled cleaning when I never did or asked to?

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2025-7-31

I have a new L40 and I’m getting almost no obstacle recognition images after a cleaning cycle. In the last cycle there were almost 20 obstacles detected of various types and only one had an image to...view all

1

2025-8-4

【X40 ultra】Any idea how much downward pressure does X40 vs L40 vs L40s vs X50 apply while mopping?

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2025-8-4

【L10s Ultra Gen 2】The battery will not charge. Once the robot is is at home and starts to charge after about 30 sec, the robot wheels engage. The robot comes of the charge points. It is not charged.

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2025-8-4

【L40 Ultra】Does the robot squirt small amounts of water onto the mop maps as it cleans?

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2025-8-2

【L40 Ultra】I keep getting laser sensor stuck error. I cleaned the sensors, tapped and its still stuck. I have had this about 6 mos and never had this issue before.

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2025-8-1

Any idea how much downward pressure does X40 vs L40 vs L40s vs X50 apply while mopping?

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2025-8-2

I’ve had my L20 ultra about 6 months. For the past month it doesn’t seem to be emptying completely - when I turn it over and take the roller out it is jammed with debris that I manually remove. Ev...view all

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2025-8-3

I’m using an L50, but the camera isn’t capturing images of obstacles. Why might this be happening, and how can I fix it? For comparison, I also have an X20, and its obstacle imaging is working per...view all

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2025-8-2

Hello, I downloaded the newest firmware for A1 today. It seems that there is a problem between the new firmware and the plug in and that I need a manual push for a new plug in. How would I go about t...view all

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2025-7-1

I've had my L40 Ultra for about a week now. Love it, so much easier to keep up with my basic floor upkeep. My question is how can you tell when you need to replace the dust bag in the dock? Will it gi...view all

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2025-8-1

How do I get the mop discs to stay attached?

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2025-7-29

I have two L50 vacuums and can’t get the 2nd vacuum to show in the app. I was able to click the + and add device and got it mapped. But after that it just disappeared. So then I added it back in agai...view all

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2025-8-2

【L40 Ultra】I got this robot about 2 weeks ago. I found Both sides of the main brush have a lot of hair tangled up. I remembered this product claimed that “ no hair tangles “. I’m wondering if it is a defect o...view all

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2025-8-2

Hello! Wondering if anyone else has found a solution to this issue. I find the tri cut brush works much better in my home than the standard roller but I recently noticed that it was sucking up and c...view all

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2025-7-28

【X40 ultra】I got an issue with my x40 making this screeching sound as it’s cleaning. I’ve cleaned the brush and filter. I’ve inspected the wheels and side bristles. Still I can’t find what’s causing the noi...view all

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2025-7-30

【L40 Ultra】I purchased robot not long ago, on prime days. It was working fine in the beginning. These couple days did not clean well enough, even though I had on deep cleaning setting and today is not charging ...view all

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