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Dreame Support
2025-8-27 Cn 7523
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
20 5 48
GS085168
2025-12-7 US 21
Seeing soap lines on the floor in many areas after the aqua10 cleans. Any idea how to resolve this?
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LD400204
2025-12-7 US 35
【X50 Ultra】Will the vacuum and mopping will get better with time? I used it today for the first time with all default settings. While vacuuming, it left a lot of pieces here and there. Also, it took a lot of tim...view all
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YQ127369
2025-12-7 US 79
I’m seeing nothing but bad reviews customers service is complete garbage seriously about to return this POS that is mopping my carpets!
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OH604196
2025-12-7 US 25
【H14 Pro】Where can I buy Original Parts for my robot?
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RM978206
2025-12-7 US 14
The "Comfortable" sticker album has been out for over a month, with only a few days left. Now, the official announcement reveals the next album is Harry Potter GO! Magic is about to descend upon Monop...view all
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Junior
2025-12-4 US 99
Why isn’t there dark mode in the app? It’s 2025!
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QE487787
2025-12-7 US 8
【X50 Ultra】Anybody know why I am getting streaks on my floor. I have porcelain floors.
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RC784052
2025-12-7 US 72
I only had my L40s ultra robot for less than a month. It was working perfectly fine until one morning my app said offline. I tried to reconnect my robot but I keeps telling me “unable to connect to n...view all
0 0 1
JD692438
2025-12-7 US 41
My dreame robot vacuum keeps having water level issues. Water is not fully draining out of the bin. I think the bin plastic filter isn’t allowing water through it fast enough before it stops sucking ...view all
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MG831549
2025-12-7 US 43
Been charging all day i turn it on and it tells me it low battery please what do i do? Its a Dreame D10 Plus Gen 2 and yes it said its charging but it didn't
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PR223383
2025-12-7 US 24
【D9 Max Gen 2】My vacuum is not reconizing the water tank and don't know what to do
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Dreame Support
2025-4-11 Cn 16556
Welcome to our comprehensive FAQ section for the X50 Ultra. This guide is designed to answer all your common questions and concerns regarding this innovative cleaning device. Whether you are a new use...view all
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TZ720519
2025-12-7 US 36
My Ultra L20 will not dispense water, I’ve checked both clean and dirty water tanks. Cleaned dashboard water dispenser and water is still not dispensing. Any help or suggestions would be great to get...view all
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OY522101
2025-12-7 US 62
Will this model go up a slightly ramped door threshold? It’s about 1” in height and around 2” wide. It’s the door threshold that separates the living room and kitchen floors.
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NU221412
2025-12-6 US 260
【X50 Ultra】My brand new Dreame X50 Ultra worked properly the very first time I used it, but since then it hasn’t been functioning as expected. 1. The vacuum no longer fully empties the dustbin into the dust ba...view all
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HR001782
2025-12-7 US 27
One of the retractable legs isn’t working on my L50 Ultra. Suggestions?
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DZ124467
2025-12-7 US 130
【L40 Ultra】I just got my L 40 Utra robot last week and it worked fine. This week I want to clean my floor using Dreame app but it doesn’t work. There is a message “device is offline “ but my wifi works fine...view all
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YB200516
2025-12-7 US 73
My new machine is making noises when charging/ at the dock. I have tried 1. Updating firmware 2. Resetting robot 3. Unplugging the device 4. Running a cleaning cycle. Each time the sound continue...view all
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TQ444063
2025-12-4 US 256
How do I take this apart? The robot went OUTSIDE and through dog shit..
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