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Dreame Support
2025-8-27 1673
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
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QQ787543
2 Hours Ago US 10
I have purchased a brand new x50 ultra. I followed the setup instructions, paired the robot and put it on the base. I attempt to start cleaning and get an error stating the wheels are not touching the...view all
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FH103924
2025-9-15 US 80
I have a mirror on the floor in my living room and in my kitchen and it seems it has created a new dimension for my L40 ultra. I have created virtual walls but it still does a terrible job with my liv...view all
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FG225164
2025-9-10 US 269
My vacuum can’t find the dock when i tell it to go recharge, and it ends up saying to return it manually. Then when i do, it doesn’t charge.
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PX738948
2025-8-28 US 356
Accidentally created a shortcut. I cannot edit it to make it useful, nor can I delete it. Help!
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DH271919
6 Hours Ago US 17
Our robot shows low battery with charging status and then goes offline. The wifi connectivity is good and there is no metal or heavy obstacles near the base station.
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MY736071
9 Hours Ago US 26
【D10 Plus Gen 2】I have the D20+ but I didn’t see that as a model choice in posting this. I just set it up and haven’t used it for the first time. Just to clarify, if I am reading the manual correctly then water onl...view all
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BG782832
12 Hours Ago US 18
question, how to set up a plan to clean only carpets? I didn't find such an option
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WT093468
2025-9-15 US 42
【L10s Pro Ultra】To get a trusted Cricket Betting ID for safe and secure online betting, it's best to go through a verified and professional ID provider who offers: [*]Instant activation [*]100% privacy protection [*]...view all
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SO054411
2025-9-15 US 40
Managing storage and inventory efficiently is one of the most underrated skills in Warborne Above Ashes. Whether you are a solo adventurer, a guild officer, or a veteran raider, having a well-organiz...view all
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OK122928
2025-9-11 US 314
Why is my x40 ultra not mopping? It’s set to vacuum and mop but only vacuuming. When I set it to mop only it’s just drives around mops for about 30 seconds then never mops again. It continues to jus...view all
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OH200023
2025-9-13 US 169
My x40 won’t follow the map anymore, it tries to create a new map and won’t follow the existing map/ no clean zones or anything. I tried to do a power cycle, it’s not on CleanGenius, and it still r...view all
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DN195634
2025-9-12 US 463
Hello, For the past couple of months, I have been experiencing an issue with the robot. When I place it in a specific room, it loses its course: it starts zigzagging, moving back and forth without fo...view all
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XY907586
2025-9-14 US 62
I have tried sharing my Refrral Program Link found in my profile adn it yileds a 404 Page Not Found. Is Dreame still honoring these?
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AG051886
2025-8-14 US 409
【L10s Ultra】Hi - Amazon vendors advertise filters for my L10S Ultra, but they are the wrong size filter. Had to return the filters twice. Where can I buy the correct sized filter for L10S Ultra? Thanks.
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VW575502
2025-9-11 US 240
【L40 Ultra】Every couple of weeks my app forgets my robot is there and then I have redo the whole process. What is going on. The robot luckily remembers the mapping and the programming so it goes still but it is ...view all
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MF981330
2025-9-11 US 264
【X50 Ultra】During scheduled cleanings, the vacuum will start by cleaning mop pads and often cannot start cleaning the room until they’ve been manually reinstalled. Rarely, it will be able to pick them up again ...view all
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LY611618
2025-9-12 US 207
【L10s Plus】In the past I haven’t been able to use the app to my dreame D9series so I was just using it manual. Now I just got a Ls10 plus e got to register it on the app, then I tried again to register my D9, b...view all
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VN885642
2025-8-9 US 625
【L20 Ultra】I have placed it on the dock and held it on and off button for more than 20 seconds and I pressed the reset button and it will not reset. It has no power and the dock is not charging it so what do I d...view all
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QA693061
2025-9-12 US 231
【X50 Ultra】the brush for cleaning is not working. I tried to clean every thing but won’t work.
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