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Dreame Support
2025-8-27 Cn 3939
Stick 【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all
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IY092928
HalfHour Ago US 8
Anyone experiencing issues with their dreame x50 ultra docking and/or mop pad installation failure? Nearly every day the mop pads have to be manually installed because it says failed to install mop pa...view all
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ES138824
1 Hour Ago US 4
I bought x50 from china , now I am in india , I can’t able to connect x50 to the app, the app giving msg “ device not launched “
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NE938638
2025-10-14 US 84
【L40 Ultra】Did anyone run into the issue of the bag coming in with a whole?
0 0 2
AE807930
2025-10-16 US 22
【L40 Ultra】1. My robo does not work anymore in several aspects. It stopped mopping. Does not even take water from clean water tank or dispense dirty water. 2. Hitting home button in the app, just announces that...view all
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WW501459
2025-10-10 US 520
Hi dirty water tank smells really bad. I empty it after every cleaning but the smell is really bad. Is there a tip to avoid it? I read that a little bit of dish soap or antibacterial denture tablet co...view all
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SP140202
2025-10-6 US 263
Purchased an Aqua 10 Ultra Roller and need replacement filters. They are not available on your accessory website here: https://www.dreametech.com/collections/robot-vacuum-accessories/robot-vacuums-l10...view all
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IM288862
2025-10-10 US 168
Do I need to change the model info so it knows to dispense detergent?
0 0 2
Edward Lotz
2025-10-9 US 256
I am being told to clean this and not sure what it is or where it is. I removed the mop tray in the doc and cleaned it and underneath it. Is there something else I am missing?
0 0 1
FN264011
2025-10-12 US 190
my vacuum is automatically set to run at 7 PM every night. I did not set this up and I want to change it, but I can’t figure out where to change it in the menus. I do see something about a global pro...view all
0 1 2
PD768515
2025-10-8 US 279
I have 2 bots, one upstairs and one down, and can't seem to toggle between the two from my phone.
1 0 3
nikki2497
2025-10-8 US 352
I am trying to AR map my house and every single time I do it and complete it, it does not save and it says it cannot save map. Why is it doing this and how do I get it to work?
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BG423947
2025-9-24 US 342
How can I change the metric system on my app
1 0 7
PP533394
2025-10-7 249
【H14 Pro】Hello, good day. I have a Dreame H14 Pro, and I haven’t been able to connect it to the Dreamehome app. I’ve already tried several troubleshooting steps, such as: • Restarting the device and my Wi...view all
0 0 1
CS945046
2025-10-4 US 312
【H14 Pro】Hello, I just purchased the H15 Pro heat vacuum. I’m trying to connect it to the app, but I’m having issues with my Wi-Fi. I then tried using the custom network (dreame-hold-xxx-xx) — everything we...view all
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LW068313
2025-9-29 US 262
【H14 Pro】Hello! I use the “Ultra” feature frequently and I notice when using tap water, I see “bubbles” visible in the water tank from the electrolysis. I notice that I do NOT see the bubbles when using...view all
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EA805078
2025-10-13 US 126
【L10s Ultra】I’m not sure what to do — this is the second vacuum I’ve bought from this brand with the same issue. It vacuums and mops perfectly and returns to the docking station, but it won’t attach automatic...view all
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YG835508
2025-10-9 US 217
【X40 ultra】Where do you place the air filter and how
0 0 1
LT595283
2025-10-2 US 402
【X50 Ultra】What is the total suction power for each mode; “quiet”, “standard”, “turbo”, and “max”? Is it drastically different mode to mode? I know the max suction power is 20,000Pa but is “quiet” mode...view all
0 0 1
CY481851
2025-10-13 US 141
After getting my L10S Ultra we adopted a dog, a big one, that sheds, quite a bit. We have laminate floors and it was doing a great job before but now the dust bin is not emptying and after every room ...view all
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