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Dreame AfterSales+
6 Minutes Ago
Hi everyone, Your experience matters! We're constantly working to improve our product and service, and we'd love to hear your honest thoughts. Please take 3-5 minutes to complete our User Satisfactio...view all
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CS605631
14 Hours Ago
【X40 ultra】My robot stopped task and said “mop pads come off, please install to resume cleaning”. What does that mean? Why did the mop pads come off while vacuuming ?
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EF945999
2025-7-7
【X40 ultra】When the robot is docked it makes the mechanicsl noise every 2 minutes or so, by moving the mop arm far out and back, machine is 3 days old, literally brand new, i put on the mop pads and it still doe...view all
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MZ680793
7 Hours Ago
Had the unit one for the first time and it did the laundry room and the bathroom floor just for it to continue to clean the main hallway wooden floors without cleaning the mop, right after finishing t...view all
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JK914264
5 Hours Ago
Hi team, The zones now have a red square where the mop is prohibited from entering or cleaning. I did not create the restricted area How can I removed Please advise Thanks you
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VJ374300
2025-7-7
【D10 Plus Gen 2】When i run robot i notice the wheel was on the floor. I put it back but it wont stay in i then found out the area where the front wheel would go is cracked and that is the reason why the wheel wont st...view all
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KK063865
2025-7-5
【L40 Ultra】Does anybody’s robot not clean the whole house sometimes it says it did but it didn’t and you can see it on the map that it didn’t
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GO000548
2025-7-5
【X50 Ultra】The machine is placed in the hallway and it talks so loud in the middle of the night. How to turn off the machine or set up to work during the day only..?
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PR807787
2025-7-4
【L40 Ultra】I purchased the GoVac 400 from Costco yesterday, and the cleaning solution was listed as an item in the box. However, it didn’t come with it. Is anyone else experiencing the same issue?
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VT636103
2025-6-30
【L10s Ultra】Hello, I have registered both machines in my app and for whatever reason I only can find one of them when I want to activate it. The only thing I get of the other machine or messages that are sent whe...view all
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CP612025
2025-7-6
【X50 Ultra】ABNORMAL WATER LEVEL IN THE WASHBOARD - Consistently errors out every time mop pads try to clean. States "abnormal water level in the wash board". Waste water area is full of water and indeed overfl...view all
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TJ399015
2025-7-6
The next day I found out the dust bin is empty. It means the vacuum cleaner didn’t vacuum properly. Please advise.
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OZ387087
2025-7-2
【D9 Max Gen 2】Any advice? It’s extremely frustrating. I keep manually add it, says everything is connected and then when I look for my device on the app it’s not there.
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Dreame Support
2025-7-2
🤯 Dreame Early Prime Day Kicks Off: Just $1, Enjoy Stackable Offer Hello Dreamers, Happy Wednesday! 🌟 We’re thrilled to share this hot discount info—bet you’ve been waiting for it! 🚨Dreame E...view all
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PM093909
2025-7-5
【L10s Pro Ultra】How to set the vacumm clean only the selection messy area in the larger room?
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HV892542
2025-7-5
I have L10, suddenly the mop function is not performing, I tried changing the filter, dustbag, mop pads, side brushes, emptied the dirty water, filled the new water, checked the solution, everything i...view all
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CH369677
2025-7-4
【X40 ultra】Over all the product helps maintain a cleaner floor. The app isn’t as user friendly . The robot does sense objects in-front of it fairly accurately. The mop does leave a 1.5 inch gap that doesn’t g...view all
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TL883215
2025-7-2
【X50 Ultra】I've had X50 for about 2 weeks. Got past initial mapping glitches caused by (I think) not waiting long enough for the initial fast mapping to load before editing. (Went through that process about 5 ti...view all
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QB092529
2025-6-25
How can I clean sensors? I wiped them but it is still giving me the messages. Please provide step by step instructions on how to clean the sensors
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CE879768
2025-6-23
【L10s Ultra Gen 2】I brought the machine by my self when I was at china, I connect my device to my router and the blue light is on and have no problem but when I scan the qr code on my vacuum it does not connect with my...view all
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