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JW657967
2025-8-1
I followed the directions to activate the video and all it does is states leaving the dock station
0 0 1
GE831823
2025-8-2
Hello! Wondering if anyone else has found a solution to this issue. I find the tri cut brush works much better in my home than the standard roller but I recently noticed that it was sucking up and c...view all
0 0 2
SV057619
6 Hours Ago
The mop pads won’t install on their own. I have to do it manually everyday now. Got a clue? It just started doing this when I got new mop pads.
0 0 1
SO171341
2025-7-16
I have my L10s Ultra Gen 2 scheduled to mop after vacuum twice a week. I am wondering how can I make it more wet and more suction just in the kitchen area and a deeper clean while it’s doing the gen...view all
0 0 3
FU126364
2025-6-25
【L10s Ultra】My detergent option has not worked since I’ve had this machine for about six months. It says detergent installation error, but I don’t know how you could put it in wrong? Has this happened to anyone...view all
4 2 10
KK063865
2025-8-2
【L40 Ultra】Why did my robot vacuum cancel as scheduled cleaning when I never did or asked to?
3 0 3
OR117797
2025-7-31
I have a new L40 and I’m getting almost no obstacle recognition images after a cleaning cycle. In the last cycle there were almost 20 obstacles detected of various types and only one had an image to...view all
+3
1 1 5
BK296343
2025-8-4
【X40 ultra】Any idea how much downward pressure does X40 vs L40 vs L40s vs X50 apply while mopping?
0 0 1
AH558017
2025-8-4
【L10s Ultra Gen 2】The battery will not charge. Once the robot is is at home and starts to charge after about 30 sec, the robot wheels engage. The robot comes of the charge points. It is not charged.
0 0 1
justin
2025-8-4
【L40 Ultra】Does the robot squirt small amounts of water onto the mop maps as it cleans?
0 0 2
DI505760
2025-8-2
【L40 Ultra】I keep getting laser sensor stuck error. I cleaned the sensors, tapped and its still stuck. I have had this about 6 mos and never had this issue before.
1 0 4
BK296343
2025-8-1
Any idea how much downward pressure does X40 vs L40 vs L40s vs X50 apply while mopping?
0 0 1
IB394579
2025-8-2
I’ve had my L20 ultra about 6 months. For the past month it doesn’t seem to be emptying completely - when I turn it over and take the roller out it is jammed with debris that I manually remove. Ev...view all
0 0 2
UB823220
2025-8-3
I’m using an L50, but the camera isn’t capturing images of obstacles. Why might this be happening, and how can I fix it? For comparison, I also have an X20, and its obstacle imaging is working per...view all
0 0 3
UZ445337
2025-8-2
Hello, I downloaded the newest firmware for A1 today. It seems that there is a problem between the new firmware and the plug in and that I need a manual push for a new plug in. How would I go about t...view all
0 0 1
CY481851
2025-7-1
I've had my L40 Ultra for about a week now. Love it, so much easier to keep up with my basic floor upkeep. My question is how can you tell when you need to replace the dust bag in the dock? Will it gi...view all
0 0 5
OI442859
2025-8-1
How do I get the mop discs to stay attached?
0 0 2
OA622058
2025-7-29
I have two L50 vacuums and can’t get the 2nd vacuum to show in the app. I was able to click the + and add device and got it mapped. But after that it just disappeared. So then I added it back in agai...view all
0 0 3
SH680235
2025-8-2
【L40 Ultra】I got this robot about 2 weeks ago. I found Both sides of the main brush have a lot of hair tangled up. I remembered this product claimed that “ no hair tangles “. I’m wondering if it is a defect o...view all
+3
0 0 7
VN635750
2025-7-28
【X40 ultra】I got an issue with my x40 making this screeching sound as it’s cleaning. I’ve cleaned the brush and filter. I’ve inspected the wheels and side bristles. Still I can’t find what’s causing the noi...view all
1 0 1
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