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Dreame Support
2025-8-7
Poll Stick Hello Dreame Families, Let’s get a little closer — we’d love to learn more about you! 😊 This summer, have you been able to free your hands a bit? 🧼🌞 Have you ever dealt with cleaning challenge...view all
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JB084498
18 Hours Ago
please help my vacoom was working well for 3 month now it tells me that regiond doenot much what to do
0 0 4
VN885642
5 Hours Ago
【L20 Ultra】I have placed it on the dock and held it on and off button for more than 20 seconds and I pressed the reset button and it will not reset. It has no power and the dock is not charging it so what do I d...view all
0 0 0
WS632779
18 Hours Ago
【L40 Ultra】Hello. I consistently get errors which prevent the robot from finishing jobs stating abnormal docking. It stops positioned in front of the dock and does not make it up the ramp. I have tried repositio...view all
0 0 0
KR250224
2025-8-8
【L10s Ultra】We need the ability to set a more frequent auto empty. The vacuum will not work if it covers too large of an area and gets clogged. I would love the option to have the vacuum auto empty every time it ...view all
0 0 1
TI283949
2025-8-8
Water is full and custom cleaning on mop and vacuum.wet degree on wet.
0 0 1
EE944874
2025-8-8
Does anyone know hoe to fix this? We already remapped but it hasnt changed anything. Any ideas are greatly appreciated.
0 0 7
ZV119824
2025-8-8
Cannot comment to the network
0 0 1
CK402265
2025-8-7
No longer vacuuming. Sounds like it is but doesn’t pick anything up.
0 0 2
VB238835
2025-8-6
【D10 Plus Gen 2】I have a D10 robot vac and have to follow it around to pause and empty. What do I need to do to get it to empty when it’s full?
1 0 5
PD134088
2025-8-7
【X50 Ultra】My X50 is in the dock, but it’s not charging. What should I do?
0 0 1
OL216489
2025-8-7
My robot keeps trying to dock backwards. Thus not charging and staying offline. Any help?
0 0 1
BS410011
2025-8-7
My x50 is using the mopping pads on top of rugs - why doesn’t it know the different between hardwood floor rugs? How do you programs it to vacuum rugs and not mop them?
0 0 1
BS410011
2025-8-7
My x50 is using the mopping pads on top of rugs - why doesn’t it know the different between hardwood floor rugs? How do you programs it to vacuum rugs and not mop them?
0 0 1
AR445906
2025-8-7
I cannot get it to vacuum- it only mops. What is the secret?
0 0 4
QG579323
2025-8-6
I have L10s Plus, when I use the mopping function it have no water comes out of the water tank, I already did clean the blowhole on the top of water tank and check everything. Still can’t fix it, how...view all
0 0 1
Dreame AfterSales+
2025-8-6
Step 1: Find a suitable size carton for packaging You need to find a suitable carton. This is a very important step. The carton should be large enough to accommodate the vacuum cleaner main unit and b...view all
0 0 1
Dreame AfterSales+
2025-8-6
Wet & Dry Vacuum Packing instructions
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Dreame AfterSales+
2025-8-6
Need to send your device back to a repair center but don't know how to pack it? Don't worry! This article can help. We value your experience, so please feel free to contact us if you have any questi...view all
0 0 1
KB220848
2025-8-5
【L20 Ultra】Everytime I set my machine to do a clean, the first or second time it goes back to empty and refill it goes in and out of the base station then stops just short of the base station and turns off. It...view all
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