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Dreame Support
17 Minutes Ago
Hello Dreamers, Happy Wednesday! 🌟 We’re thrilled to share this hot discount info—bet you’ve been waiting for it! 🚨Dreame Early Prime Day Sale Alert!🚨Be our “Early Bird” 🐦 & dive into MASS...view all
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admin
2025-4-17
RewardReward 5 ecredit 🏆 Share Your #MyDreameStory & Win Rewards! 🏆 Hey Dreame Fans! We know you've got amazing stories about how Dreame products have changed your cleaning game. Now's your chance to share them and earn ...view all
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CY481851
2025-7-1
I've had my L40 Ultra for about a week now. Love it, so much easier to keep up with my basic floor upkeep. My question is how can you tell when you need to replace the dust bag in the dock? Will it gi...view all
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DL146801
2025-6-30
Wanted to let it charge all the way before doing a map, now there’s no option to map out my home. Do I just let it clean and it will map it out on it’s own, or is there a way to map out my home now ...view all
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OZ387087
10 Hours Ago
【D9 Max Gen 2】Any advice? It’s extremely frustrating. I keep manually add it, says everything is connected and then when I look for my device on the app it’s not there.
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TL883215
5 Hours Ago
【X50 Ultra】I've had X50 for about 2 weeks. Got past initial mapping glitches caused by (I think) not waiting long enough for the initial fast mapping to load before editing. (Went through that process about 5 ti...view all
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YH259695
2025-6-26
【D10 Plus Gen 2】I connected my D10 Plus Gen 2 and performed a mapping and cleaning. After the robot returned to the base, it disconnected and cannot be reconnected. It says, “Unable to connect.”
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BK296343
2025-5-29
【L40 Ultra】I currently had 4.3.9_1659 , but I was seeing the latest version as 4.3.9_1680 ..How can I get latest software version? If it’s not available for some reason, can I push the update manually?
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VT636103
2025-6-30
【L10s Ultra】Hello, I have registered both machines in my app and for whatever reason I only can find one of them when I want to activate it. The only thing I get of the other machine or messages that are sent whe...view all
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GN101712
2025-6-28
I have carpet only upstairs but I have the dock and mapping done for downstairs I was wondering if I could take just the robot upstairs have it only vacuum and manually carry it down to the dock
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OJ709704
2025-6-28
My brand new L10s gen2 is keep getting offline and i have to reconnect every time. My router is right next to the base and has a strong connection. Firmware is updated. Does anyone else have the same ...view all
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BQ100984
2025-5-25
【L10s Plus】Hi, I guess it's a feature request, unless I'm missing something. I would love to be able to schedule a zone clean. We have a zone which I would like to clean on a different schedule, it's not a sepa...view all
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PQ270642
2025-5-25
【L40 Ultra】Is there away to move a room name slightly on the map of a Dreame L40. I have a couple of room names clashing with the next room.
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AU562074
2025-6-28
【L40 Ultra】Is it necessary to leave the vacuum cleaner base connected when not in use?
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TT753747
2025-6-10
【L40 Ultra】I've noticed a recurring problem with the robot cleaner when it has its mopping pads attached: it consistently struggles to dock. Specifically, it seems to drift or slip to the right side of the docki...view all
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OB136743
2025-6-30
When i use the mop feature you can ser that there is just a small strip of wetness. It seems like the entire mop pad isn't mopping even though the entire mop pad will be wet. I thought it used to g...view all
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GM536224
2025-6-29
My robot worked great when I first got it. Now the main brush is not lowering, and it will not vacuum. I have checked and cleaned the brush, filter, dust bin, and the bag in the station.
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BY782091
2025-6-30
My device front wheel had broke. Where can I purchase one or how do I go about ordering one? I purchased it on 12/20/2024.
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XT135275
2025-6-29
【H12 Dual】How can I turn vacuum only? I don’t want to use mop until it doesn’t finish vacuuming all over?
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ZX886502
2025-6-29
Why can we not program custom room vac then mop? This would be a very helpful change. Right now I have to schedule each room twice once to vac then once to mop kind not smart
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