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JR852086
2025-8-13 US 80
Has anyone else run into the issue where the unit has low battery so it goes back to charge but then won’t continue the clean, even if fully charged, until you open the app again? Note I have the L1...view all
0 0 5
UJ494940
1 Hour Ago US 19
I have an area where the vacuum can perfectly clean without problem but for some reason doesn’t clean like she supposed to need to do it What I can do to make her clean right? I will attached a pic...view all
0 0 0
LL352521
2025-8-14 US 15
D10+ keeps powering off for no reason. Will start to clean for a few seconds and just stop and turn off.
0 0 0
ZX629769
2025-8-14 US 59
I have the dreame e30 ultra, purchased from Target last year. The rubber roller brush is falling apart. Where can I buy a replacement? I don’t see an option for replacement parts for the e30 on the d...view all
0 0 3
CB347608
2025-8-14 US 28
I have two cleaning solutions but can’t figure out where to add them to. Where is the detergent tank?
1 0 1
Dreame Support
2025-4-11 6509
Welcome to our comprehensive FAQ section for the X50 Ultra. This guide is designed to answer all your common questions and concerns regarding this innovative cleaning device. Whether you are a new use...view all
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0 2 12
AG051886
2025-8-14 US 22
【L10s Ultra】Hi - Amazon vendors advertise filters for my L10S Ultra, but they are the wrong size filter. Had to return the filters twice. Where can I buy the correct sized filter for L10S Ultra? Thanks.
0 0 0
XM659112
2025-8-14 US 17
I’ve added onto my house and I’m trying to figure out how to add that space to the map. Does anybody know? I just wanna add it to the living room and not make it a new space.
0 0 1
Dreame Support
2025-8-7 904
Poll Hello Dreame Families, Let’s get a little closer — we’d love to learn more about you! 😊 This summer, have you been able to free your hands a bit? 🧼🌞 Have you ever dealt with cleaning challenge...view all
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GM276578
2025-8-12 US 107
【L40 Ultra】I got the L40 ultra robot vacuum and I keep the dock in an open area in my dinning room but the robot struggles to dock itself I tried repositioning it and adding a cardboard ramp but still sometimes ...view all
0 0 8
FF396950
2025-8-13 US 48
The Dreame X50 functions properly during cleaning, but it does not dock correctly afterward to begin charging. This issue has occurred despite the device being in use for only two weeks. Once cleaning...view all
0 0 2
FY796897
2025-8-13 US 70
【X50 Ultra】My dreame runs until the battery is depleted. It does not return to dock to recharge. When I send it to dock it ceases its cleaning schedule.
1 0 2
UP373951
2025-8-13 US 78
【L10s Pro Ultra】Tried everything, it’s unable to dock to the base station. Cleaned everything, but still doesn’t work. It’s been a month since I got this. It happened once a while ago, but now it’s just happening...view all
0 0 1
SC678670
2025-8-12 US 45
How does the remote work on the Z1 Pro. I can’t get it to work at all
0 0 1
DS579121
2025-8-12 US 67
【L40 Ultra】Job map records pets (designated by a pink pig icon), but then before it’s finished cleaning the photos start disappearing from the job. Is this supposed to happen? Also, where does it store them so ...view all
0 0 1
KL966018
2025-8-13 US 46
I have the L20 vacuum/mop combo (Rosie). I won this from my employer 02/2025, and have been using it almost daily since. All of a sudden about 2 wks ago she started wandering aimlessly, going in circl...view all
0 0 1
AX149479
2025-8-12 US 57
My L10s Plus has no longer releases water for mopping. I’ve tried everything I’ve seen on YouTube or read online and nothing has worked. Any suggestions?
1 0 1
UA411228
2025-8-13 US 75
Hello - I have selected multiple times to ignore my carpet as well as have made it bigger manually - the robot keeps going back to the normal ways. It is ruining and unraveling the tinsels of my carpe...view all
0 1 1
LC720959
2025-6-2 841
【X40 ultra】I’ve had the x40 ultra since the beginning of April. We use it pretty heavily due to having 3 pets who shed. These 2 different noises started about a week ago (smacking and squeaky noise) and i’ve m...view all
0 0 3
TN437192
2025-8-12 US 45
【X50 Ultra】How do I remove wheels to clean possible obstructions on x50 Dreame?
0 0 1
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