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Dreame Support
2025-5-27
🔥 Hot Deals Alert! 🔥 This summer, keep your home spotless with our exclusive offers! X40 Ultra & L10s Ultra Robot Vacuums – Get a FREE Tricut Brush for unbeatable deep cleaning! H14 Pro & H14 Wet/D...view all
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XA923741
2025-6-3
【L10s Ultra】Hello. I have the L10s Ultra and it’s not working properly. Since last week, it has been showing several errors. The sensors have been cleaned and some parts were replaced with new ones. Even so, whe...view all
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HX676977
2025-6-11
【X40 Master】Just got the X 40 master and I’m having some immediate issues right out the gate. It does it standard cleaning just fine, and after the cleaning it comes back to the base station where it goes throug...view all
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GI925424
2025-6-12
【D10 Plus Gen 2】I just unboxed my D10 Plus Gen 2 and it’s been on the charger for hours and still has not gotta above 2%. The lights on the top are solid orange and I have cleaned both sensors just in case. Any idea...view all
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ZE645237
2025-6-10
All of a sudden my L20 Ultra is not avoiding cords and get caught on them if I don’t pick them up. I thought it was suppose to avoid these type of objects?
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BO890201
2025-6-12
Is there a way to control the volume of the voice notification coming from the robot?
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Dreame Support
2025-6-12
Hi Dreame Families, Happy Thursday! We’re thrilled to announce our Special Father’s Day Live Stream exclusively for the US! Tune in as we dive deep into the following products: ✅ Robot Vacuums ...view all
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ZK185835
2025-5-31
【X50 Ultra】Hi! Could you please tell me, if there are any other solutions that can be used?
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karmen
2025-5-21
【X50 Ultra】Hello everyone! I recently purchased the Dreame x50 ultra and as I pet owner, I am so so grateful! As a mom of 3 cats, I’ve always struggled with maintaining clean floors for cat hairs and dirty litt...view all
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johnmarkmcelroy
2025-6-12
Hello all, I just got my L10s and I am ENTHRALLED with its performance. The one thing that should seem simple but I can let find a preset clean cycles. For example, I know when I press the green go bu...view all
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TT753747
2025-6-9
【L40 Ultra】Current carpet settings are universal, which is a pain. My Dreame robot often gets stuck on shaggy rugs – either it can't climb them or lacks power. Having to rescue it is super annoying! It'd be ama...view all
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QX561575
2025-6-11
Can you please publish the voice commands that Alexa recognizes for the x40 Ultra model? Thanks!
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TT753747
2025-6-10
【L40 Ultra】I've noticed a recurring problem with the robot cleaner when it has its mopping pads attached: it consistently struggles to dock. Specifically, it seems to drift or slip to the right side of the docki...view all
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ZJ880530
2025-6-11
I'm now waiting for mop drying to finish and it takes really long Is that by design ?
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NA449992
2025-6-10
【X30 Ultra】My newer Dreame is having is having an issue where it seems like debris is getting stuck under the mop feet and since its wet, it dries in place, especially pet hair. The mop keeps lifting up and leav...view all
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RP091056
2025-6-7
I got this product because it said that it avoids dog poop. My dog is very anxious and sometimes poops in the house. Specially in my kitchen. But twice already the machine has ran over the poop and sp...view all
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IE709523
2025-6-9
For L40 Ultra should I remap my Home if I change the position of my Dock?
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NN250248
2025-6-10
【L40 Ultra】I am loving my new L40 Ultra, but it seems that the voice commands are greatly lacking. Is there a way for me to say something like ‘vacuum kitchen’ and have it only vacuum the kitchen? Or ‘vacuu...view all
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WI447864
2025-6-8
Dreams product was earlier leaving big zone of kitchen unmapped. I deleted old map and remapped. It is now leaning behind many spots in kitchen from cleaning route.
+3
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BR585234
2025-6-8
On the first time I used it the whole filter area is just basically flooded and I keep getting alert of abnormal high water levels every time I use the mop and it flushes out the water in the system
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