Not charging

Dear all i am try to recharge my robot but even i rurning to station is not charging even that i clean sensor and check the plug still not charging
I need help as idont know where is the issue

I’m having similar problems mine just keeps saying it’s offline and that it’s loading but it’s been almost 2 days and still no change

I have a same issue now!!!

I had that problem  with one of mine when I first got it was only a few months old. I got what tech support I did it by chat and ultimately it was decided that I would have to send it in. Luckily, I saved the boxes and I put it packed it all back in and so I don’t know how old your vacuum is, but you might want to check with them it may be still under warranty. and mine was covered under warranty and they gave me a ticket. I didn’t have to pay for anything.

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