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SM410502
2025-7-21 US 689
Just received my X40, and the side brush is defective. Please send me a replacement.
0 0 2
EW409547
2025-7-15 894
I have found my L50 bin frequently compacted with dog fur. The L50 does not seem to be detecting when the bin is full. Found fur balls all over the carpet this morning and L50 is back at base with th...view all
0 0 11
BX710521
2025-7-18 679
My robot vacuum will not turn on. On the app its showing powered off and when i hold down the power button it does not come back on. Its been on the charger for 2 days.
0 0 1
KO814230
2025-7-19 808
For my LX50, how can I create and save custom jobs to run on demand like I could with my previous Roomba?
0 0 3
JY012364
2025-7-18 US 906
【X50 Ultra】I have an x40 (love it). I’m moving it upstairs and purchased an x50 for the main floor. Does the x50 need to remap the main floor or can I replace the device. The x40 is going upstairs and will ...view all
1 0 2
JV459844
2025-7-18 920
【L10s Ultra Gen 2】During mapping, it missed the carpeted bedroom. I remapped twice, but it still doesn’t map the carpeted bedroom! Also, it thinks the dining room, kitchen and living room is one room.
0 0 3
SC428592
2025-7-17 1389
【L20 Ultra】I have had my vacuum for only 3 months and all of a sudden is stopped emptying in the bag. I keep it clean, the bag is new and I have to manually empty the container inside the vacuum. I need help wi...view all
0 0 3
XV893024
2025-7-18 US 901
Just got the L40 and tried the vacuum only custom mode with zone cleaning. It refuses to vacuum any of my area rugs which are not thick at all. Tried Turing off onstacle avoidance and still won’t vac...view all
0 0 4
VE026162
2025-7-15 US 859
【X40 ultra】Mop heads don’t stick . Just unboxed my refurbished x40 ultra
0 0 2
SL897745
2025-7-18 US 689
Can I restart the cleaning process after I paused it half way through?
0 0 1
CC054092
2025-6-14 US 1144
My L10s won’t charge and I don’t know what to do
0 0 1
RA946308
2025-7-17 896
How to enable real-time camera? In settings under Real Time Camera, it says "not enabled," and there is a comment that it can be enabled in Security Settings, but I cannot find Security Settings
0 0 1
TA401356
2025-7-18 790
My L10S ultra repeatedly says “start charging” when it is docked. Even when it’s been docked for hours. I’ve updated the firmware, cleaned the charging contacts, made sure it is firmly plugged in ...view all
0 0 2
IA943674
2025-7-18 856
【X50 Ultra】When I select a single room to clean, the robot exits the docking station and goes back with an error stating unable to reach room please remove obstacles. I literally have this placed in the middle o...view all
0 0 1
XF539715
2025-7-16 2039
Heat: 72 Hello, I have multiple Dreame devices and they’re no longer showing up in the app. I confirmed my account and logged out and back in again. They were working fine last night so I’m hoping this is a...view all
21 5 69
Dreame AfterSales+
2025-7-17 US 719
Hi guys, We are sorry for the inconvenience. We have urgently dealt with the APP problem you reported. The cause of the problem may be server fluctuations. We have now fixed this problem. If you find...view all
0 0 2
KX745513
2025-7-17 674
How do you change the Wi-Fi password and Wi-Fi on 50 X ultra. The Wi-Fi router went bad and had to replace it with a new one.
0 0 1
CZ715181
2025-7-17 US 679
Can I add two devices to one application. Seems like when I’m adding new one, the old one is disappearing and then when I’m trying to add the new device, old is gone. Can I keep two devices in one a...view all
0 0 3
UR741303
2025-7-17 860
I am a new owner here, ive followed the manual for set up to a t. I even tried holding the button to clean the base. But there is no water flowing from the water tank. Please help!!!
0 0 1
AA560719
2025-7-17 847
Brand new and used it less than 10x. Device is not charging. Made sure both ends are plugged in, cleaned around the sensor area, used different outlets and it will not charge.
0 0 2
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