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JK914264
2025-7-8 899
Hi team, The zones now have a red square where the mop is prohibited from entering or cleaning. I did not create the restricted area How can I removed Please advise Thanks you
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VJ374300
2025-7-7 1146
【D10 Plus Gen 2】When i run robot i notice the wheel was on the floor. I put it back but it wont stay in i then found out the area where the front wheel would go is cracked and that is the reason why the wheel wont st...view all
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KK063865
2025-7-5 US 1205
【L40 Ultra】Does anybody’s robot not clean the whole house sometimes it says it did but it didn’t and you can see it on the map that it didn’t
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GO000548
2025-7-5 US 1392
【X50 Ultra】The machine is placed in the hallway and it talks so loud in the middle of the night. How to turn off the machine or set up to work during the day only..?
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VT636103
2025-6-30 1112
【L10s Ultra】Hello, I have registered both machines in my app and for whatever reason I only can find one of them when I want to activate it. The only thing I get of the other machine or messages that are sent whe...view all
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TJ399015
2025-7-6 US 927
The next day I found out the dust bin is empty. It means the vacuum cleaner didn’t vacuum properly. Please advise.
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OZ387087
2025-7-2 1510
【D9 Max Gen 2】Any advice? It’s extremely frustrating. I keep manually add it, says everything is connected and then when I look for my device on the app it’s not there.
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Dreame Support
2025-7-2 Cn 1220
🤯 Dreame Early Prime Day Kicks Off: Just $1, Enjoy Stackable Offer Hello Dreamers, Happy Wednesday! 🌟 We’re thrilled to share this hot discount info—bet you’ve been waiting for it! 🚨Dreame E...view all
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PM093909
2025-7-5 1022
【L10s Pro Ultra】How to set the vacumm clean only the selection messy area in the larger room?
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HV892542
2025-7-5 965
I have L10, suddenly the mop function is not performing, I tried changing the filter, dustbag, mop pads, side brushes, emptied the dirty water, filled the new water, checked the solution, everything i...view all
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TL883215
2025-7-2 1731
【X50 Ultra】I've had X50 for about 2 weeks. Got past initial mapping glitches caused by (I think) not waiting long enough for the initial fast mapping to load before editing. (Went through that process about 5 ti...view all
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CE879768
2025-6-23 1641
【L10s Ultra Gen 2】I brought the machine by my self when I was at china, I connect my device to my router and the blue light is on and have no problem but when I scan the qr code on my vacuum it does not connect with my...view all
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Dreame Support
2025-4-17 Cn 1979
RewardReward 5 ecredit 🏆 Share Your #MyDreameStory & Win Rewards! 🏆 Hey Dreame Fans! We know you've got amazing stories about how Dreame products have changed your cleaning game. Now's your chance to share them and earn ...view all
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DL146801
2025-6-30 1190
Wanted to let it charge all the way before doing a map, now there’s no option to map out my home. Do I just let it clean and it will map it out on it’s own, or is there a way to map out my home now ...view all
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YH259695
2025-6-26 1296
【D10 Plus Gen 2】I connected my D10 Plus Gen 2 and performed a mapping and cleaning. After the robot returned to the base, it disconnected and cannot be reconnected. It says, “Unable to connect.”
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BK296343
2025-5-29 US 1543
【L40 Ultra】I currently had 4.3.9_1659 , but I was seeing the latest version as 4.3.9_1680 ..How can I get latest software version? If it’s not available for some reason, can I push the update manually?
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GN101712
2025-6-28 US 1000
I have carpet only upstairs but I have the dock and mapping done for downstairs I was wondering if I could take just the robot upstairs have it only vacuum and manually carry it down to the dock
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OJ709704
2025-6-28 1033
My brand new L10s gen2 is keep getting offline and i have to reconnect every time. My router is right next to the base and has a strong connection. Firmware is updated. Does anyone else have the same ...view all
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BQ100984
2025-5-25 1555
【L10s Plus】Hi, I guess it's a feature request, unless I'm missing something. I would love to be able to schedule a zone clean. We have a zone which I would like to clean on a different schedule, it's not a sepa...view all
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PQ270642
2025-5-25 1661
【L40 Ultra】Is there away to move a room name slightly on the map of a Dreame L40. I have a couple of room names clashing with the next room.
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