【D30 Ultra CE】Hi everyone, I recently purchased an L40 Ultra Gen 2 and I’m wondering what cleaning solutions are safe to use in the detergent tank. Do I need to use the official Dreame cleaning solution, or are t...view all

【D30 Ultra】Had my L20 for 9 months now and something always happens to it. The most recent issue is now it keeps getting stuck. It says there is an obstacle in the way, but there is nothing in the way. There i...view all

Привет. Робот перестал заряжаться на станции. Показывает, что режим заряда включен, но уровень заряда не увел...view all

【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all

Thee we volume on the robot is too low. Is there a way to adjust it?

Every time it mops the floor, there is a bad odor coming off the floor. I’ve washed the mop pads, cleaned and disinfected the base, put new water in. I’m not sure what the issue is. I also empty the...view all

The solution is in a huge bottle. The container that goes in between the two tanks has two small openings. The one that lets the solution out and one more. The last one has a cover but the cover does...view all

My vacuume isn’t emptying. It was dock and say auto emptying with the sound and all but does not actually do it. The bag is empty

【D30 Ultra】I've been having a side brush error. There is nothing tangled. Ive reset the device and it worked for an hour but then stopped again. Reset for a second time and now it still won't work. I emailed cus...view all

We moved and I need to empty the old map. How do I do that?

I ordered 2 brush covers on July 11 and they have not yet arrived. What’s the status on my order? I sent an email to support 2 weeks ago and have not heard back. Hope I didn’t lose out on $40!!!

【L10s Ultra Gen2】I paid almost $400 for this robot vacuum, and it didn't even last 15 days or make it through 10 cleaning cycles. The battery started deteriorating rapidly, and now it loses almost 1% per second and ca...view all

【X30 Ultra】“The robot detects the powered dock but circles continuously and cannot align. It also intermittently reports a cliff sensor error on flat, light-colored flooring. The robot and dock have been cleane...view all

I have been trying to build a simple routine. For example, “Alexa clean the kitchen”. Every time it seems to go to a random living spot. In Alexa, I have the vacuum selected and have the room kitch...view all

Does the robot vacuum itself have a liquid reservoir that it uses to wet the mop pads as it’s working ? Or the mop pads are only getting wet from the station?

$1600 for a vacuum and you brainless shit heads can't understand ever house has different needs?? CLEANGENIUS IS JUNK - GET RID OF IT AND PROVIDE WHAT THE U...view all

【D20 Air Plus】Where can I buy just bags for my D 20 Air plus and be sure they will fit the vacuum?

We're excited to announce that the Dreame Support Center has been fully redesigned and is now officially live! After months of planning, design, development, and testing, the new Support Center is her...view all

I have 4 dogs, I need the vacuum to empty more often during cleaning. Please Update the app, this is nonsense to sweep 2 rooms and only empty once. Fix and update immediately or I have to return the v...view all

I had to get a new internet gateway. Device says it is offline. How do I reconnect?