【Announcement】Regarding the Recent Advertising Issues on the Forum and Management Measures Dear Dreame Insiders, Recently, we have noticed that some malicious actors have been using the forum to p...view all

【L40 Ultra】My robot is not working properly not taking clean water and it goes crazy all the time I have done 2 requests for repair and for the first one never got an answer hope I get it for the latest one

The device returns home and is fully in place but I can hear it keep slightly moving and doesn’t charge. I don’t know how to get it to recognize it has returned to the dock.

【X40 ultra】I’ve had it for almost a year with relatively no issues. In the last week it has failed to automatically install mop pads so it won’t finish its cleaning sequence. Any idea what can cause this?...view all

Hello, i have had an L40 Ultra for a little over a year. When we first got the thing it performed beautifully. We have 6 cats and 3 dogs so having a dependable robot vac and mop to handle the day to d...view all

I am trying to change dock position from one room to another room but robo is not recognising the new position and always looking dock to old position. Please help to change the same.

【L40 Ultra】Is there an app than I can download on my PC to control the robot vac instead of using a phone? I've tried to do an online search but there seems to be some malitious apps immulating the dreame platf...view all

I have cleaned the laser area many times. Nothing is obstructing it. This vacuum is only a month old. What can I do besides clean the lasers?

【X40 ultra】Can’t find the setting for cleaning rooms In different modes. It keeps cleaning in the last mode I put in. How do I find. Where is the schedule button?

【X50 Ultra】I have the L50 Ultra and it is terrible! It doesn't clean under the edges of cabinets, gathers up cat hair and leaves it in wads all over the house, and doesn't pick up small plant leaves and debris ...view all

【L10s Pro Ultra】I’ve cleaned it several times but the drain doesn’t seem to be working. Any ideas/hacks?

【L40 Ultra】I just received my unit today and there isn’t anywhere to put detergent like in all the videos I’ve seen. Can cleaning solution be added to clean water? Can you by the detergent hopper separate?

【X50 Ultra】Does anyone know if the Dreame X50 Ultra can automatically switch to “vacuum only” when the clean water tank is empty during a scheduled cleaning? For example: * Scheduled mode = Vacuum + Mop * Wa...view all

【L10s Ultra】We love to see some development 1. Water level & wast tank level. 2.automatic emptying after every sweep. 3.not to start washing while commend mop . 4.need clean mop pad after every mop. 5. Need mop ...view all

How do you schedule a vacuum only in the app

I can’t rename the names in the app. I tried instructions in Reddit, but they don’t work.

【L40 Ultra】The app was working normal since I bougth my L40 ultra gen 2. Then when I was changing the cleaning settings this message appear and don't let me access to the settings of the robot anymore. I already...view all

Bought a second hand L40S Ultra, and got a region block. Can someone help? Or it is just a heavy brick?

I bought the Dreame L40 ultra Gen 2, from Colombia, Amazon US and I have a regional lock I can't use the vacuum cleaner, how do you create a device that will block its use in certain regions? Are you ...view all

I’ve been experiencing an issue for a few days now: my robot does not respond to any commands sent via the app, even though it works perfectly when I press the physical buttons on the device itself. ...view all