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WU897417
2025-7-31 390
I have one room in my house the vacuum will not navigate properly anymore, just seems to get confused and drives back n forth. It did fine for some time. Works perfectly throughout the rest of the hom...view all
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SM410502
2025-7-21 390
Just received my X40, and the side brush is defective. Please send me a replacement.
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NB617844
2025-8-26 US 389
【X50 Ultra】Its cleanjng in circular pattern and missing areas within a room
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MrBuffy
2025-7-23 US 389
Hi all I want to add the app to my wifes phone and share data. I added the app and then it wants me to add the machine and build a new account. Is that how it works?
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JW657967
2025-8-1 388
I followed the directions to activate the video and all it does is states leaving the dock station
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SA585508
2025-8-27 US 388
I have my Dreams L40 setup where it vacuums one day and runs in CleanGenius (vacuum and mop) the other day. A majority of the times the mop pad fails to reattach on the CleanGenius mop days and I have...view all
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WW501459
2025-8-10 US 387
Hello i have x50 Ultra and i just switch location for base. Robot found its base after a longer while but the map did not update. What is the process here? Thank you Matt
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GJ512818
2025-9-3 US 387
Try calling and you get a endless sales loop of things i do not want. I called to get help Tried chat and the AI gives you non usefull links. I wonder if there are real people that work for Dreame,...view all
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BX710521
2025-7-18 387
My robot vacuum will not turn on. On the app its showing powered off and when i hold down the power button it does not come back on. Its been on the charger for 2 days.
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XI020952
2025-8-11 386
【X50 Ultra】When I try to use the app I get a popup saying The current region does not match the nodel
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PD134088
2025-8-7 384
【X50 Ultra】My X50 is in the dock, but it’s not charging. What should I do?
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WS632779
2025-8-9 383
【L40 Ultra】Hello. I consistently get errors which prevent the robot from finishing jobs stating abnormal docking. It stops positioned in front of the dock and does not make it up the ramp. I have tried repositio...view all
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TN437192
2025-8-12 US 383
【X50 Ultra】How do I remove wheels to clean possible obstructions on x50 Dreame?
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OM060989
2025-9-4 US 382
I went to clean up the mop tray on my L40 and noticed that the mops were still damp from 2 days ago. With my Eufy i could initiate mop drying from the ap. With the Dreame i can't find a way to initi...view all
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XO758863
2025-7-19 382
I have a brand new x30 ultra and when I try to charge it to set it up (it doesn’t turn on out of the box) it rolls off the charger after 5 seconds.
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BK296343
2025-8-1 US 379
Any idea how much downward pressure does X40 vs L40 vs L40s vs X50 apply while mopping?
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Dreame AfterSales+
2025-8-6 US 379
Need to send your device back to a repair center but don't know how to pack it? Don't worry! This article can help. We value your experience, so please feel free to contact us if you have any questi...view all
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OA622058
2025-7-29 US 376
I have two L50 vacuums and can’t get the 2nd vacuum to show in the app. I was able to click the + and add device and got it mapped. But after that it just disappeared. So then I added it back in agai...view all
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LZ256442
2025-8-19 US 376
Can anyone provide some guidance?
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SV057619
2025-8-15 US 372
I swear I’ve tried everything and every morning I have a notification that the mop pads failed to install. I’m so pissed since I bought this thing less than a year ago. Idk what to do and support is...view all
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