UA411228
2025-9-2 US 7630
Need some help, I had had the X50 less than 2 months now. One of the mops do not attach to the robot. The actual mop head does - but the cloth mop keeps detaching and will not stick. It is leaving wet...view all
1 0 2
RE285191
2025-7-22 US 7538
【D30 Ultra CE】Does it mop with detergent or just water?
0 0 6
AJ887142
2025-6-13 US 7527
So I have 2 carpet on the floor, the robot failed to recognize one of them, so I manually put it down on the map. However, the robot will go around the carpet every single time. What could be the ...view all
1 3 5
GJ128343
2025-11-3 US 7496
The deteirgent tank remain full. When washing the floor the machine does not use the cleanig detergent. Is there a solution to this.
0 0 3
GM276578
2025-8-11 US 7395
【D30 Ultra CE】I got the L40 ultra robot vacuum and I keep the dock in an open area in my dinning room but the robot struggles to dock itself I tried repositioning it and adding a cardboard ramp but still sometimes ...view all
0 0 8
IY092928
2025-10-16 US 7365
Anyone experiencing issues with their dreame x50 ultra docking and/or mop pad installation failure? Nearly every day the mop pads have to be manually installed because it says failed to install mop pa...view all
0 0 11
GO479079
2025-9-29 US 7349
【D30 Ultra CE】Hello, My robot can’t return to the dock itself, only sticking for all times. Thanks,
1 1 6
Dreame AfterSales
2025-7-8 US 7287
Hi everyone, Your experience matters! We're constantly working to improve our product and service, and we'd love to hear your honest thoughts. Please take 3-5 minutes to complete our User Satisfactio...view all
2 0 32
ZJ788158
2025-11-21 US 7224
【X60 Ultra】My Dreame X50 Ultra Complete worked like a dream for about 1.5 months. The nightmare began with it not being able to dock itself and sounding like it was miss-stepping when reversing into the dock. We...view all
0 0 2
PB869066
2025-5-21 US 7212
Recently I tried to edit the map for the low lying areas with the lidar going down, and the app won’t allow me to adjust the areas I already put on the map. It also won’t allow me to add new areas. ...view all
0 0 2
SB572099
2025-5-15 US 7187
On the X50 it says pet pictures are enabled and will save them as gifs but where do you find these gifs it’s saving?
0 0 1
Wayne Manor
2025-6-10 US 7041
Can you please publish the voice commands that Alexa recognizes for the x40 Ultra model? Thanks!
0 0 2
VZ545942
2025-11-17 US 6996
I have an L50 ultra and iam wondering if it is ok to put the cleaning solution in the clean water tank as well? It says to do so on the bottle but does not say so in the L50 instructions.
0 0 3
Dreame Support
2025-4-17 US 6915
【X60 Ultra】Rise up, clean beneath
2 1 6
SV057619
2025-8-4 US 6859
The mop pads won’t install on their own. I have to do it manually everyday now. Got a clue? It just started doing this when I got new mop pads.
0 0 2
Kai
2025-5-30 US 6822
So my L20 has been doing pretty good except the past week or so its been taking a lot longer to do its routine (like i have to tell it to stop for the day at 8pm). Its zigzagging all over the floors,...view all
0 0 15
QQ787543
2025-9-16 US 6800
I have purchased a brand new x50 ultra. I followed the setup instructions, paired the robot and put it on the base. I attempt to start cleaning and get an error stating the wheels are not touching the...view all
0 0 4
Dreame Support
2026-6-23 US 6788
Heat: 146 【DreamePrimeDay】Hey Dreame fam! 👋 We know many of you have been using your Dreame Wet Dry Vacuums without ever hearing from us — and we want to change that! To show our appreciation, we're running a giveaway right ...view all
##DreamePrimeDay
17 18 262
XF539715
2025-7-16 6753
Heat: 73 Hello, I have multiple Dreame devices and they’re no longer showing up in the app. I confirmed my account and logged out and back in again. They were working fine last night so I’m hoping this is a...view all
21 5 69
XL216408
2025-6-2 6746
【D20 Air Plus】Has anyone not been able to map their second floor? The robot just keeps going around and around
0 1 7
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