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JT638567
2025-7-16 542
My device is no longer shown in app
1 1 11
RE285191
2025-7-23 US 903
【L40 Ultra】Does it mop with detergent or just water?
0 0 6
AZ631056
2025-7-25 US 449
The machine is constantly going offline and then I am unable to use the app until I wake up the machine.
0 0 3
NW310392
2025-7-25 US 554
My side brush stopped spinning. The arm will extend when needed but the actual brush doesn’t spin. Any thoughts other than sending in? I’ve restarted the vacuum and took the brush off to make sure t...view all
0 0 2
Dreame Support
2025-4-17 US 1465
Corner and Edge Cleaning
1 0 2
HP499006
2025-5-28 US 2112
【L40 Ultra】Anyone else having issues with the side brush not extending under cabinets? The L40 cant reach under my cabinets but it doesnt even try to extend the side brush. Ive already tried messing with a lot o...view all
4 0 14
SH168053
2025-7-25 450
Why will the vacuum not clean all the way to the wall? When it cleans it leaves a section of about 12 inches not done.
0 0 2
RY783139
2025-7-25 US 463
Just unboxed my L40 Ultra and got it all setup through the app. It showed 32% charge and after 6 hours, it won’t go past 40%. The connections are all clean and I put it back on the dock but it’s sti...view all
0 0 2
HF958005
2025-7-24 446
I am looking for where I turn down or turn off the vooof my Dreams robot. It is quite loud and is scary to my dog. Can you send a photo of where to adjust the volume. I asked this question previously ...view all
0 0 2
BQ912136
2025-7-25 445
【L40 Ultra】New L40 receiving no power after leaving docking station and goes offline. On cleangenius it will wash mop pads and never leave the docking station. On custom mode it leaves the station and turns off ...view all
0 0 1
OK057604
2025-7-25 593
【L10s Ultra Gen 2】Why is my vacuum making loud noise while cleaning as it didn’t before? And it also smells bad as if it is not auto cleaning properly. I cleaned the base several times already.
0 0 2
DG623517
2025-7-24 419
How do we set it to resume mop drying if we send it for a vacuum task. Without manually commanding it to do so
0 0 3
WJ660663
2025-7-17 454
The light will flash. The device will power on. The music will play at docking. But device will not charge. No obstructions. Everything is clean.
0 0 6
OJ084149
2025-7-24 US 476
【L40 Ultra】I just got a L40 ultra model robot vacuum and noticed a portion of the bottom cover (near the front of the device) clicks when pressed; sounds like a button. I don’t know if this is intentional as I ...view all
0 0 2
HU707103
2025-7-24 451
【X40 ultra】We need matter 1.4 support on x40
0 0 1
RB030572
2025-7-24 440
【D10 Plus Gen 2】The base couldn’t stay on so vacuum couldn’t charge, cheap garbage don’t waste your time or money!
0 0 1
JG952052
2025-7-24 430
I have the L20 Ultra and I keep getting an error message that the mop pad has stopped rotating. It suggests I check to make sure hair or something hasn't gotten tangled around it. I checked and nothin...view all
0 0 1
MrBuffy
2025-7-23 US 389
Hi all I want to add the app to my wifes phone and share data. I added the app and then it wants me to add the machine and build a new account. Is that how it works?
0 0 1
VZ595766
2025-7-9 1186
【L10s Ultra】Hi! I bought an l10s but it came without the detergent bottle. I set it up otherwise and it was not pulling water when I wanted to mop, showed 'clean water tank not installed', so I primed the inlet t...view all
0 0 3
RE285191
2025-7-20 US 661
【L40 Ultra】How long are these expected to last?
0 0 6
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