【X40 Ultra】Hello. My X40 Ultra is having mop pad issues similar to the ones listed on the forum. In the middle of mopping, the robot will state that the mop pads have fallen off and to replace them before contin...view all

Disconnected Alexa from Dreame App. Then removed device (d20 vacuum named "bubba") from Alexa app then added Bubba again. Then I disconnected & Reset wifi connection for robot. Then I open Alexa app...view all

I have two golden retrievers. The vacuum just tangles hair and then deposits it around the house. It does not vacuum. I’ve tried adjusting the settings. It’s not clogged on the vacuum or dock.

【D30 Ultra】I bought the Dreame L10 ultra Pro with heat: but the first day it just spins in front of the base. Contacted support but after going through everything it still spins and wont map even with many rese...view all

【X60 Ultra】How do I get the latest firmware installed on L50 Ultra. Still shows 3276 and auto updates are on.

It's at home but it's not charging

【L40 Ultra Gen2】I’m unpacking the vacuum for the first time and I cannot either manually dock the vacuum or it says automatic docking is engaged, but it can’t dock. What do I do?

The soap in my dispenser has been at the same level for many cleans. I’ve had to fill the clean water and empty a lot of dirty water, but the soap level remains the same. How do I get it to clean wit...view all

【L40s Ultra】My product arrived today. Hope I set it up right. This did not come with a detergent can I clean without one or must I wait to get one

【X40 Ultra】I am hard of hearing so I can’t hear what the robot says. How do I get it to send me notifications instead?

【D30 Ultra】Can you add a multipurpose cleaner to the water canister as it mops?

【L50 Ultra】I was having mop pad issues, so I installed the mop pads manually and then sent the robot to the dock. Then I shut the machine off, waited a few minutes and restarted. When I tried to start my task, t...view all

My Dreame x40 ultra is making a rattling noise when riding on hardwood, it doesnt do it when it’s on the carpet. It almost sounds like something’s borken, but it goes away when it’s vacuuming the ...view all

【L40 Ultra Gen2】This is a second vacuum I've had with this problem. The seal that covers the roller. Keeps popping off. Then, it makes all kinds of noise. I've contacted dream and i'm waiting for the response. Has an...view all

Heck of a time with new vacuums, bought and returned the sister brand v50 twice for the same issue. Now I went with the L50. Love it except it did a complete clean once and the next room clean the sid...view all

Machine is 3 days old was working great for first day and a half now it keeps telling me side brush tangled and to clean and restart I have looked it over several times I can find nothing tangled if I...view all

When starting ( everytime) there’s a grading sound and paying this much for this machine it should be quite! It’s not

Is this loud noise normal? I don’t remember this loud noise before?

My L50 ultra never finishes cleaning always stops and states cleaning interupted. The is nothing under notifications or description as to why cleaning was interupted. Will only clean about 200+ sqft t...view all

My robot vacuum x60 complete is not working anymore every time I turn it on it says start cleaning and then says mops off please install and start again knowing that mops are installed and I get this ...view all