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                <em><i class="typehtml">【L40s Ultra】</i>The original side brush came with a screw and a hexagonal post, but replacements have no screw and are a square hole. The replacement can fit over the hexagonal post, but it keeps falling off. Can I g...<em class="f14 f_a">view all</em></em>
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                <em><i class="typehtml">【X50 Ultra】</i>Do I need larger mop pads or what? Huge gap in between the pads when mopping.</em>
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                <em><i class="typehtml">【X60 Ultra】</i>My living room is two steps below the main level. My x60 has mapped it, even though it can’t get to it. I would like to use it on that floor. Do I just pick it up, put it down there and start it? It ...<em class="f14 f_a">view all</em></em>
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                <em>So recently this app, every time I go to set a cleaning the map won't load and the cleaning doesn't work! Any idea? Any recent app updates? Please help!!</em>
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                <em><i class="typehtml">【X60 Ultra】</i>I am an owner of 2 x X40 Ultra’s and I really love them. I bought X60 Ultra for another property and not happy with it at all. Leaves a lot of small and large crumbs behind, does not mop as good, lea...<em class="f14 f_a">view all</em></em>
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                <em><i class="typehtml">【L40s Ultra】</i>I removed the side brush to replace with a new one.  The new one keeps falling off even though the screw is properly torqued. Any suggestions?</em>
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                <em>My airpurifier seems to be getting auto removed from app repeatedly , every other day I have to rescan and setup.
Fix or else I will return it as it’s too much hassle</em>
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                <em><i class="typehtml">【X40 Ultra】</i>Over all the product helps maintain a cleaner floor.
The app isn’t as user friendly .
The robot does sense objects in-front of it fairly accurately. 
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                <em>Is there a way I can set my X60 Ultra to vacuum the area around my pets food bowl every day?  I have the robot cleaning a couple of room every day but my dog likes to drop food on the floor while eati...<em class="f14 f_a">view all</em></em>
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                <em>i just got my l40 ultra ce, and no matter what settings i put it on and how much water is in there, there is never any water on the ground when on a clean cycle and the mop pads aren’t wet. how do i ...<em class="f14 f_a">view all</em></em>
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                <em>Why is my x40 ultra not mopping? It’s set to vacuum and mop but only vacuuming. When I set it to mop only it’s just drives around mops for about 30 seconds then never mops again. It continues to jus...<em class="f14 f_a">view all</em></em>
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                <em>The unit keeps saying start charging over and over and over, but does not charge. I have cleaned and done everything possible to make sure the connection is good. This issue has happened off and on fo...<em class="f14 f_a">view all</em></em>
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                <em>The robot can’t hold its mapping. It thinks carpets are where it made one up and says task interrupted in the middle of mopping in the same spot for no good reason.</em>
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                <em><i class="typehtml">【Matrix10 Ultra】</i>My robot vacuum keeps getting stuck under low clearance areas and when I go into the map to adjust the area the map tells me to select a room and will not save the adjustments I’ve made. What am I do...<em class="f14 f_a">view all</em></em>
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