I got this product because it said that it avoids dog poop. My dog is very anxious and sometimes poops in the house. Specially in my kitchen. But twice already the machine has ran over the poop and sp...view all

【D20 Air Plus】My dreame is squeaking when it cleans. I already changed the filters and the brush. Did anyone else happen to him? And what solution did they take?

【X60 Ultra】I brought the vacuum on my second floor to map the area which it did ok but then all of a sudden it added a docking station icon randomly in a a bedroom corner. No docking present on the second floor....view all

【X60 Ultra】This morning my app and Vacuum are totally disconnected. The app has lost everything. When I go to reconnect it will go through all the steps to connect to the network and say it all done, but then ta...view all

On the first time I used it the whole filter area is just basically flooded and I keep getting alert of abnormal high water levels every time I use the mop and it flushes out the water in the system

🔥 Hot Deals Alert! 🔥 This summer, keep your home spotless with our exclusive offers! X40 Ultra & L10s Ultra Robot Vacuums – Get a FREE Tricut Brush for unbeatable deep cleaning! H14 Pro & H14 Wet/D...view all

Are y’all adding a solution to your water? Most combo’s we looked at said to use that brands designated cleaner, but my booklet doesn’t show anything about adding cleaner. But I also don’t think i...view all

【D30 Ultra CE】Hello. I consistently get errors which prevent the robot from finishing jobs stating abnormal docking. It stops positioned in front of the dock and does not make it up the ramp. I have tried repositio...view all

【L60 Ultra PE】I think there is a problem with my new robot battery i do all the firmware update . 1st issue : my bot charge in less than 1 min instead of 6 hours 2nd issue : my bot turn off less than 1 sec after ...view all

【L60 Ultra PE】Hi, I guess it's a feature request, unless I'm missing something. I would love to be able to schedule a zone clean. We have a zone which I would like to clean on a different schedule, it's not a sepa...view all

Hey, just got l10 prime. Tried adding with qr code, got error: device is not launched. Then went manual using l10 ultra ans everything worked and it said it was successful, but i cant see the device i...view all

【D20 Plus】How do i update the map without remapping the whole house? We moved furniture around and it won’t vacuum part of 2 rooms, it just has what it mapped before and won’t extend into the room more?

When could we expect updates for L40 ultra to a newer version?

I have two cleaning solutions but can’t figure out where to add them to. Where is the detergent tank?

【X40 Ultra】Solution: Power off/reset by pressing power button for 10 seconds. Then power on. Problem: Using clean genius or custom and telling it to clean all rooms, would only clean 1/2 of one room and complet...view all

My x30 ultra most of the time won’t suck the dirty water into dirty bin

【D30 Ultra CE】The app was working normal since I bougth my L40 ultra gen 2. Then when I was changing the cleaning settings this message appear and don't let me access to the settings of the robot anymore. I already...view all

【X30 Ultra】How do I get one ?? Mine didn’t come with one

I went to clean up the mop tray on my L40 and noticed that the mops were still damp from 2 days ago. With my Eufy i could initiate mop drying from the ap. With the Dreame i can't find a way to initi...view all

【D30 Ultra CE】I’ve tried to share the device with my partner multiple times via email/id - he is not receiving an invitation, why? In my app I see the invitation is pending, but he is not receiving it.