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BK296343
2025-5-28 US 2173
When could we expect updates for L40 ultra to a newer version?
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NY562681
2025-6-4 1697
【L10s Ultra】The software on the L10S ultra is soooo slow. Mapping our multi-room / multi-floor space took HOURS. Mapping is not intuitive and slow AF. Please tell me that the more expensive robot vacuums have si...view all
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AI780034
2025-6-3 US 1540
Does the E30 Ultra tell me in the app when the bag is full?
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ZK185835
2025-5-31 1935
Hello! Could you please tell me how to move the x50 from a cleaning session on the 1st floor to the docking station on the 2nd floor without interruption its session
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BL090408
2025-5-30 1716
Hello Is there a way for the mapping to accurately capture a round rug? The mapping seems to always only want to map in squares which means some of my hard flooring isnt getting mopped.
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DS794051
2025-6-3 1649
We have four dogs so quite a bit of pet hair. I noticed when our L40 is vacuuming the carpet, it leaves little rolled up clumps of pet hair. Is there a solution to this? We are only using the standard...view all
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OJ812592
2025-6-2 1704
Hello, I have an X 50 that gets confused at our stainless steel range. It gives a warning that the climbing legs are entangled. It has mapped a threshold where there isn’t one, I have used the app a...view all
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FL352336
2025-5-31 1891
【X30 Ultra】How do I get one ?? Mine didn’t come with one
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SP072356
2025-5-25 US 1907
Is there a way to make the X40 dock lights always on? If it's on standby and not drying or washing, the light turns off, and I don't know if the water is empty. On the Roborock, the lights are always...view all
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LA062425
2025-5-29 2037
Hi, I keep getting error messages to check the waste tank but all is cleaned and properly installed. Any one had a similar issue. It is possible that waste water pump is not working??
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BK296343
2025-5-28 US 2024
【L40 Ultra】Planning to buy the L40Ultra but i see there is a price variation between ebay and amazon , Any idea why its cheaper on ebay ? Could you please provide a amazon coupon to match the price accordingly?
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KB027472
2025-5-30 1796
My whole account was wiped out. So I had to sign up again and all the stuff all over. Now, I get to enter my mobile phone number and it keeps telling me that my number belongs to another account! H...view all
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Grand
2025-5-26 US 2014
Hi. Any suggestions on proper cleaning solutions I can use for my new E30 Ultra? Thanks!
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OS307646
2025-5-27 1818
I don’t know why my robot is not vacuuming. Only mopping.
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CR673253
2025-5-27 US 2345
【L40 Ultra】This is my first time to use it. The mop has been drying for more than 2 hours, How long does it take ?
1 0 1
OL891481
2025-5-20 US 2017
Vacuum used to vacuum large high pile area rug now it won’t. We have remapped the house entirely but it still just won’t get up on the carpet/rug area.
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PZ253666
2025-5-25 1804
The robot kept repositioning itself and can’t find the way back to recharge
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LF853500
2025-5-25 1981
【L40 Ultra】Could it be possible for the app programmers to allow for floor coverings in the Map -I.e Tile, Carpet, Hardwood, Concrete, Vinyl etc. After mapping you could set-up each room with the type of floorin...view all
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Junior Sr.
2025-5-20 4122
I have the settings set to empty the dustbin at high frequency, but it doesn't do it every time it cleans the mops pads. We have dogs that shed so it becomes filled pretty quickly (even though we vacu...view all
2 0 5
KP452220
2025-5-23 US 4311
Anyone have 2 devices on the same app? [UPDATE- Customer Service quickly reached out via email and told me to just swipe across the app to see other connected devices! AWESOME CUSTOMER SERVICE. I’...view all
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