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KO814230
2025-7-19 476
For my LX50, how can I create and save custom jobs to run on demand like I could with my previous Roomba?
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KO814230
2025-7-19 419
My robot correctly detected a carpet in front of an entry door and asked to resize and save. I accidentally deleted it and the app said it would no longer detect that are as carpet. How can I reset ...view all
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XO758863
2025-7-19 383
I have a brand new x30 ultra and when I try to charge it to set it up (it doesn’t turn on out of the box) it rolls off the charger after 5 seconds.
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BK296343
2025-7-19 US 607
【X40 ultra】My X40 Ultra is skipping the carpet completely. I even tried using the zone cleaning feature, but it says it can’t reach it and returns to the dock for charging. What are my options? If its software ...view all
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JY012364
2025-7-18 US 523
【X50 Ultra】I have an x40 (love it). I’m moving it upstairs and purchased an x50 for the main floor. Does the x50 need to remap the main floor or can I replace the device. The x40 is going upstairs and will ...view all
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BX710521
2025-7-18 388
My robot vacuum will not turn on. On the app its showing powered off and when i hold down the power button it does not come back on. Its been on the charger for 2 days.
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TA401356
2025-7-18 482
My L10S ultra repeatedly says “start charging” when it is docked. Even when it’s been docked for hours. I’ve updated the firmware, cleaned the charging contacts, made sure it is firmly plugged in ...view all
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SL897745
2025-7-18 423
Can I restart the cleaning process after I paused it half way through?
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JV459844
2025-7-18 547
【L10s Ultra Gen 2】During mapping, it missed the carpeted bedroom. I remapped twice, but it still doesn’t map the carpeted bedroom! Also, it thinks the dining room, kitchen and living room is one room.
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IA943674
2025-7-18 510
【X50 Ultra】When I select a single room to clean, the robot exits the docking station and goes back with an error stating unable to reach room please remove obstacles. I literally have this placed in the middle o...view all
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XV893024
2025-7-18 US 598
Just got the L40 and tried the vacuum only custom mode with zone cleaning. It refuses to vacuum any of my area rugs which are not thick at all. Tried Turing off onstacle avoidance and still won’t vac...view all
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SC428592
2025-7-17 789
【L20 Ultra】I have had my vacuum for only 3 months and all of a sudden is stopped emptying in the bag. I keep it clean, the bag is new and I have to manually empty the container inside the vacuum. I need help wi...view all
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WJ660663
2025-7-17 454
The light will flash. The device will power on. The music will play at docking. But device will not charge. No obstructions. Everything is clean.
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Dreame AfterSales+
2025-7-17 US 452
Hi guys, We are sorry for the inconvenience. We have urgently dealt with the APP problem you reported. The cause of the problem may be server fluctuations. We have now fixed this problem. If you find...view all
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RM341095
2025-7-17 US 478
【L10s Ultra】在app中连接上w10 的网络后，添加设备，没有改名字，点击完成，然后跳转回主app页面后弹出错误通知:操作失败。 反复好多次都是同样的问题。删除我当前的L10s 之后再添加也还是不行。...view all
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VT478229
2025-7-17 726
【L10s Pro Ultra】Hi, Anyone keeps having a main brush error? Even though I removed the clogged hair and cleaned the brush, I kept getting the same error. So, I replaced the main brush with a new one just in case. But,...view all
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SF100863
2025-7-17 US 419
Mop pad keep falling off it’s brand new got it today and I haven’t been able to make it work because mop pad keeps falling off
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AA560719
2025-7-17 513
Brand new and used it less than 10x. Device is not charging. Made sure both ends are plugged in, cleaned around the sensor area, used different outlets and it will not charge.
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UR741303
2025-7-17 498
I am a new owner here, ive followed the manual for set up to a t. I even tried holding the button to clean the base. But there is no water flowing from the water tank. Please help!!!
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RA946308
2025-7-17 532
How to enable real-time camera? In settings under Real Time Camera, it says "not enabled," and there is a comment that it can be enabled in Security Settings, but I cannot find Security Settings
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