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DJ885979
2025-7-11 593
【US】My dreame L40 ultra ran over dog shit. I thought it was supposed to detect that. Wtf man
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AZ631056
2025-7-25 US 586
【L10s Pro Ultra】It seems that the machine stops charging when it turns off because of low battery. Is this correct?
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EW409547
2025-7-15 584
I have found my L50 bin frequently compacted with dog fur. The L50 does not seem to be detecting when the bin is full. Found fur balls all over the carpet this morning and L50 is back at base with th...view all
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TQ114549
2025-7-16 584
Hello, I have the L10s Ultra and keep receiving the “side brush tangled” error but nothing is ever tangled. It disrupts my cleaning cycle at least twice if not up to 5 times each time I’m using it....view all
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RY243701
2025-7-23 584
【X50 Ultra】- X50 will stop mid cleaning cycle and cancel the job without obvious explanation - It will go back to dock to clean mop pads, etc but then doesn’t restart the cleaning task and just sits there pause...view all
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EF945999
2025-7-11 583
【X40 ultra】The robot is great and has a lot of great features but the reliability of it is the worst, i started having issues with the robor 2 days after opening the box, side arm would move randomly, random mec...view all
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LJ782272
2025-7-17 582
【X40 Master】Is it possible to have a second dock station permanently installed on a different floor? That way, I only need to move the robot vacuum between the two different floors. Is there a way for me to purch...view all
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Diamond dreame
2025-7-25 US 576
【X50 Ultra】How do you get the x50 to go under my kitchen bar stools
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VW575502
2025-7-27 US 576
【L40 Ultra】Hi, purchased a govac400 from Costco. Had it for two days. I am having issues with the scheduling function. I want the device to be mopping “wetter” I changed it to 23 but when the schedule starts i...view all
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VC361514
2025-7-25 575
【X40 ultra】It been almost 3 month i got the X40 ultra. I have not seen using it side brush out to clean the edges. It just rotates while vaccuming. There is no hair tangled. AI side reach settings are all turned...view all
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AY443786
2025-9-1 US 569
【L20 Ultra】my robot has stopped auto emptying. I have cleaned the filter, replaced the bags, and made sure nothing was blocking the intake system. What can I do to remedy this problem?
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CY367799
2025-7-21 568
I brought a new ultra L10 gen 2 and it doesn’t clean properly and doesn’t even go to the edges and corners..doesn’t clean the whole area and goes back to the dock..even if there is no obstacle it s...view all
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VE462242
2025-8-30 US 564
What in the… i paid nearly $2,000 for this robo vac and i just got an ad pop up over the main part of the screen in an invisible iframe so when i clicked the button i wanted i was redirected to a ful...view all
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JR852086
2025-8-13 US 560
Has anyone else run into the issue where the unit has low battery so it goes back to charge but then won’t continue the clean, even if fully charged, until you open the app again? Note I have the L1...view all
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MZ680793
2025-7-8 555
Had the unit one for the first time and it did the laundry room and the bathroom floor just for it to continue to clean the main hallway wooden floors without cleaning the mop, right after finishing t...view all
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NW310392
2025-7-25 US 554
My side brush stopped spinning. The arm will extend when needed but the actual brush doesn’t spin. Any thoughts other than sending in? I’ve restarted the vacuum and took the brush off to make sure t...view all
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Dreame AfterSales+
2025-8-15 US 553
This article aims to collect the top 10 most common issues found on North American forums and provide solutions. This article covers hardware and software issues, as well as accessory inquiries. We ho...view all
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MU109234
2025-7-10 553
I ordered the X50 ultra on Amazon, and after a week it’s started saying washboard full please clear and try again. Apparently this is common, and they agreed to send a return label. I live in Hawaii ...view all
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JK914264
2025-7-8 552
Hi team, The zones now have a red square where the mop is prohibited from entering or cleaning. I did not create the restricted area How can I removed Please advise Thanks you
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EW409547
2025-7-16 551
All of my devices have disappeared from the Dreame App without explanation. They are gone. How can I recover them?
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