Hi, I'm wondering if the L40 Ultra will get better at navigating after continued use? I'm using the Clean Genius feature. It's also not extending the side arm and mop pad under kitchen cabinets and in...view all

When could we expect updates for L40 ultra to a newer version?

【D20 Plus】The software on the L10S ultra is soooo slow. Mapping our multi-room / multi-floor space took HOURS. Mapping is not intuitive and slow AF. Please tell me that the more expensive robot vacuums have si...view all

Does the E30 Ultra tell me in the app when the bag is full?

Hello! Could you please tell me how to move the x50 from a cleaning session on the 1st floor to the docking station on the 2nd floor without interruption its session

Hello Is there a way for the mapping to accurately capture a round rug? The mapping seems to always only want to map in squares which means some of my hard flooring isnt getting mopped.

We have four dogs so quite a bit of pet hair. I noticed when our L40 is vacuuming the carpet, it leaves little rolled up clumps of pet hair. Is there a solution to this? We are only using the standard...view all

Hello, I have an X 50 that gets confused at our stainless steel range. It gives a warning that the climbing legs are entangled. It has mapped a threshold where there isn’t one, I have used the app a...view all

【X30 Ultra】How do I get one ?? Mine didn’t come with one

Is there a way to make the X40 dock lights always on? If it's on standby and not drying or washing, the light turns off, and I don't know if the water is empty. On the Roborock, the lights are always...view all

Hi, I keep getting error messages to check the waste tank but all is cleaned and properly installed. Any one had a similar issue. It is possible that waste water pump is not working??

【D30 Ultra CE】Planning to buy the L40Ultra but i see there is a price variation between ebay and amazon , Any idea why its cheaper on ebay ? Could you please provide a amazon coupon to match the price accordingly?

My whole account was wiped out. So I had to sign up again and all the stuff all over. Now, I get to enter my mobile phone number and it keeps telling me that my number belongs to another account! H...view all

Hi. Any suggestions on proper cleaning solutions I can use for my new E30 Ultra? Thanks!

I don’t know why my robot is not vacuuming. Only mopping.

【D30 Ultra CE】This is my first time to use it. The mop has been drying for more than 2 hours, How long does it take ?

Vacuum used to vacuum large high pile area rug now it won’t. We have remapped the house entirely but it still just won’t get up on the carpet/rug area.

The robot kept repositioning itself and can’t find the way back to recharge

【D30 Ultra CE】Could it be possible for the app programmers to allow for floor coverings in the Map -I.e Tile, Carpet, Hardwood, Concrete, Vinyl etc. After mapping you could set-up each room with the type of floorin...view all

Anyone have 2 devices on the same app? [UPDATE- Customer Service quickly reached out via email and told me to just swipe across the app to see other connected devices! AWESOME CUSTOMER SERVICE. I’...view all