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2025-6-25

How can I clean sensors? I wiped them but it is still giving me the messages. Please provide step by step instructions on how to clean the sensors

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2025-6-19

I have tried to run my machine twice today and I'm not home at the moment but 5 minutes after I started it I get an alert that the mop pads have fallen off again... This has happened twice today why d...view all

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2025-6-24

I have a Dreame L10s Ultra, for the few months that I used it everything seemed to be fine. After the initial home mapping I would use the smartphone app to schedule one time cleanings for certain are...view all

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2025-6-19

Are y’all adding a solution to your water? Most combo’s we looked at said to use that brands designated cleaner, but my booklet doesn’t show anything about adding cleaner. But I also don’t think i...view all

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2025-6-19

【L10s Ultra】Hi everyone, I recently added a second L10s Ultra to my setup because the square footage of my home was too much for one unit to handle efficiently. I already have one device configured and running w...view all

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2025-6-17

【X50 Ultra】Can’t understand how to set up schedule.

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2025-6-13

In the vast and intricate universe of Dune: Awakening, players are tasked with navigating the treacherous landscapes of Arrakis, where survival depends significantly on resource management and craftin...view all

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2025-6-23

【L10s Ultra Gen 2】I brought the machine by my self when I was at china, I connect my device to my router and the blue light is on and have no problem but when I scan the qr code on my vacuum it does not connect with my...view all

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2025-6-14

My L10s won’t charge and I don’t know what to do

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2025-6-14

My L10s Ultra won’t charge and I don’t know what to do

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2025-6-21

My husband shared 2 vacuum cleaner devices with me, they appear on the app but when I link my account to the Alexa skill, Alexa is not able to see the shared devices. Works fine and connect to Alexa f...view all

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2025-6-29

Why can we not program custom room vac then mop? This would be a very helpful change. Right now I have to schedule each room twice once to vac then once to mop kind not smart

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2025-6-25

【X50 Ultra】When you add curtains to a map, the robot seems to ignore some sensor inputs in order to clean the area. This can be problematic if the robot gets out of position in this mode. We have a sofa that t...view all

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2025-6-25

【L10s Ultra】My detergent option has not worked since I’ve had this machine for about six months. It says detergent installation error, but I don’t know how you could put it in wrong? Has this happened to anyone...view all

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2025-6-26

【D10 Plus Gen 2】I connected my D10 Plus Gen 2 and performed a mapping and cleaning. After the robot returned to the base, it disconnected and cannot be reconnected. It says, “Unable to connect.”

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2025-6-28

I have carpet only upstairs but I have the dock and mapping done for downstairs I was wondering if I could take just the robot upstairs have it only vacuum and manually carry it down to the dock

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2025-6-21

When is the air purifier coming to the US? https://mall.dreame.tech/product/696 This looks amazing!!!

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2025-6-25

I have the L10s and it is refusing to get the baseboards on the tile floor, does not even get real close. Cleaned the sensors and restarted with no luck. Anyone else have this issue?

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2025-6-24

My x50 ultra has been used once and tells me to add detergent. The second time I use it says same thing. The detergent is full. What do I do?

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2025-6-23

Is there any way to combine the special feature of cleaning the shallow area of the pool with the main floor? Currently the shallow cleaning option is buried in the settings in lab mode, and has to be...view all

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