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JM002875
2025-6-19 US 1892
【X40 ultra】Hi, I bought my robot in November & have loved it. Until this week when it stopped recognizing the mop pads. Is there any solution to this? Thank you
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KI064293
2025-6-18 US 1888
Are y’all adding a solution to your water? Most combo’s we looked at said to use that brands designated cleaner, but my booklet doesn’t show anything about adding cleaner. But I also don’t think i...view all
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AR505929
2025-7-21 US 1880
【L40 Ultra】Where in the app can I set the L40 Ultra to only vacuum? I'm trying to set a vacuuming cycle and it keeps trying to mop, which I don't want it to do
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ET517885
2025-6-6 1873
【L10s Ultra】Hello, I purchased this unit Dec 2023. It just started not charging. I have cleaned the sensors. Any thoughts? Thanks. Christine
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SL357060
2025-5-21 US 1869
Does anyone know how I can get a new power supply cord?
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LN954208
2025-7-30 US 1868
When the battery is low and it returns to the base station to charge it does not automatically resume cleaning unless I open the app and go to device. Any ideas?
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VS755365
2025-5-22 1868
It stopped vacuuming it only mops.. any idea what it could be??
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BK858442
2025-5-27 US 1864
【L40 Ultra】the robot performing is a task and scheduled cleaning task has been cancelled
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ZK185835
2025-5-31 1860
【X50 Ultra】Hi! Could you please tell me, if there are any other solutions that can be used?
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SV057619
2025-8-4 US 1859
The mop pads won’t install on their own. I have to do it manually everyday now. Got a clue? It just started doing this when I got new mop pads.
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BK296343
2025-6-24 US 1852
Whenever I placed the docking station on hardwood floors, I didn’t encounter any issues. However, when I moved my L40 Ultra to the upstairs, it encountered various problems, such as not docking prope...view all
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Dreame Support
2025-6-12 Cn 1850
Hi Dreame Families, Happy Thursday! We’re thrilled to announce our Special Father’s Day Live Stream exclusively for the US! Tune in as we dive deep into the following products: ✅ Robot Vacuums ...view all
2 1 0
OS307646
2025-5-27 1841
I don’t know why my robot is not vacuuming. Only mopping.
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VT478229
2025-7-16 1837
【L10s Pro Ultra】Hi, Anyone keeps having a main brush error? Even though I removed the clogged hair and cleaned the brush, I kept getting the same error. So, I replaced the main brush with a new one just in case. But,...view all
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PZ253666
2025-5-25 1837
The robot kept repositioning itself and can’t find the way back to recharge
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XA923741
2025-6-3 US 1827
【L10s Ultra】Hello. I have the L10s Ultra and it’s not working properly. Since last week, it has been showing several errors. The sensors have been cleaned and some parts were replaced with new ones. Even so, whe...view all
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TQ114549
2025-7-15 1824
Hello, I have the L10s Ultra and keep receiving the “side brush tangled” error but nothing is ever tangled. It disrupts my cleaning cycle at least twice if not up to 5 times each time I’m using it....view all
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SC428592
2025-7-17 1823
【L20 Ultra】I have had my vacuum for only 3 months and all of a sudden is stopped emptying in the bag. I keep it clean, the bag is new and I have to manually empty the container inside the vacuum. I need help wi...view all
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KB027472
2025-5-30 1823
My whole account was wiped out. So I had to sign up again and all the stuff all over. Now, I get to enter my mobile phone number and it keeps telling me that my number belongs to another account! H...view all
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CZ368673
2025-7-21 US 1808
【X50 Ultra】I have the x50. From what I can see all settings are turned on but the brush as well as mop don’t seem to extend while going around baseboards, corners, etc. Is there something I’m doing wrong?
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