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GM536224
2025-6-29 974
My robot worked great when I first got it. Now the main brush is not lowering, and it will not vacuum. I have checked and cleaned the brush, filter, dust bin, and the bag in the station.
0 0 1
XT135275
2025-6-29 1076
【H12 Dual】How can I turn vacuum only? I don’t want to use mop until it doesn’t finish vacuuming all over?
1 0 2
ZX886502
2025-6-29 1016
Why can we not program custom room vac then mop? This would be a very helpful change. Right now I have to schedule each room twice once to vac then once to mop kind not smart
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OJ709704
2025-6-28 1053
My brand new L10s gen2 is keep getting offline and i have to reconnect every time. My router is right next to the base and has a strong connection. Firmware is updated. Does anyone else have the same ...view all
0 0 2
GN101712
2025-6-28 US 1010
I have carpet only upstairs but I have the dock and mapping done for downstairs I was wondering if I could take just the robot upstairs have it only vacuum and manually carry it down to the dock
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AU562074
2025-6-28 US 1041
【L40 Ultra】Is it necessary to leave the vacuum cleaner base connected when not in use?
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MD358481
2025-6-27 US 921
My vacuum stopped activate the elevation capability when it moves around the kitchen pads, to the point where it keeps circling and drain battery, is this normal?
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TF390416
2025-6-27 1140
The last two cleanings have been interrupted during the moping session. And it says it’s due to the vacuum being obstructed, however the object it’s saying is obstructing it is in our bed room, agai...view all
0 0 5
YH259695
2025-6-26 1317
【D10 Plus Gen 2】I connected my D10 Plus Gen 2 and performed a mapping and cleaning. After the robot returned to the base, it disconnected and cannot be reconnected. It says, “Unable to connect.”
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AV058982
2025-6-26 930
Can’t get unit to connect to Wi-fi network
0 0 1
QB092529
2025-6-25 US 3895
How can I clean sensors? I wiped them but it is still giving me the messages. Please provide step by step instructions on how to clean the sensors
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Daniel R
2025-6-25 1462
【X50 Ultra】When you add curtains to a map, the robot seems to ignore some sensor inputs in order to clean the area. This can be problematic if the robot gets out of position in this mode. We have a sofa that t...view all
1 0 1
KO444260
2025-6-25 1582
【X50 Ultra】My robot just won’t dock. I’ve mapped my house but every time it goes to dock itself it says it needs me to place it back on the dock after it can’t do it itself— it doesn’t even try to go up the...view all
0 0 1
FU126364
2025-6-25 3519
【L10s Ultra】My detergent option has not worked since I’ve had this machine for about six months. It says detergent installation error, but I don’t know how you could put it in wrong? Has this happened to anyone...view all
4 2 10
HD500228
2025-6-25 994
I have the L10s and it is refusing to get the baseboards on the tile floor, does not even get real close. Cleaned the sensors and restarted with no luck. Anyone else have this issue?
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BK296343
2025-6-25 US 1361
Whenever I placed the docking station on hardwood floors, I didn’t encounter any issues. However, when I moved my L40 Ultra to the upstairs, it encountered various problems, such as not docking prope...view all
0 0 1
SZ640684
2025-6-25 1149
I can’t get the mop pads to stay on
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LT806748
2025-6-24 US 1264
My x50 ultra has been used once and tells me to add detergent. The second time I use it says same thing. The detergent is full. What do I do?
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ZQ279834
2025-6-24 1031
I have a Dreame L10s Ultra, for the few months that I used it everything seemed to be fine. After the initial home mapping I would use the smartphone app to schedule one time cleanings for certain are...view all
0 0 4
VL020206
2025-6-23 974
Is there any way to combine the special feature of cleaning the shallow area of the pool with the main floor? Currently the shallow cleaning option is buried in the settings in lab mode, and has to be...view all
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