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CE879768
2025-6-23 1098
【L10s Ultra Gen 2】I brought the machine by my self when I was at china, I connect my device to my router and the blue light is on and have no problem but when I scan the qr code on my vacuum it does not connect with my...view all
0 0 2
Dreame Support
2025-4-17 US 1466
RewardReward 5 ecredit 🏆 Share Your #MyDreameStory & Win Rewards! 🏆 Hey Dreame Fans! We know you've got amazing stories about how Dreame products have changed your cleaning game. Now's your chance to share them and earn ...view all
0 0 3
DL146801
2025-6-30 810
Wanted to let it charge all the way before doing a map, now there’s no option to map out my home. Do I just let it clean and it will map it out on it’s own, or is there a way to map out my home now ...view all
0 0 4
YH259695
2025-6-26 897
【D10 Plus Gen 2】I connected my D10 Plus Gen 2 and performed a mapping and cleaning. After the robot returned to the base, it disconnected and cannot be reconnected. It says, “Unable to connect.”
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BK296343
2025-5-29 US 1140
【L40 Ultra】I currently had 4.3.9_1659 , but I was seeing the latest version as 4.3.9_1680 ..How can I get latest software version? If it’s not available for some reason, can I push the update manually?
0 0 1
GN101712
2025-6-28 US 676
I have carpet only upstairs but I have the dock and mapping done for downstairs I was wondering if I could take just the robot upstairs have it only vacuum and manually carry it down to the dock
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OJ709704
2025-6-28 661
My brand new L10s gen2 is keep getting offline and i have to reconnect every time. My router is right next to the base and has a strong connection. Firmware is updated. Does anyone else have the same ...view all
0 0 2
BQ100984
2025-5-25 1161
【L10s Plus】Hi, I guess it's a feature request, unless I'm missing something. I would love to be able to schedule a zone clean. We have a zone which I would like to clean on a different schedule, it's not a sepa...view all
1 0 1
PQ270642
2025-5-25 1232
【L40 Ultra】Is there away to move a room name slightly on the map of a Dreame L40. I have a couple of room names clashing with the next room.
1 0 1
AU562074
2025-6-28 648
【L40 Ultra】Is it necessary to leave the vacuum cleaner base connected when not in use?
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OB136743
2025-6-30 636
When i use the mop feature you can ser that there is just a small strip of wetness. It seems like the entire mop pad isn't mopping even though the entire mop pad will be wet. I thought it used to g...view all
0 0 1
GM536224
2025-6-29 643
My robot worked great when I first got it. Now the main brush is not lowering, and it will not vacuum. I have checked and cleaned the brush, filter, dust bin, and the bag in the station.
0 0 1
BY782091
2025-6-30 614
My device front wheel had broke. Where can I purchase one or how do I go about ordering one? I purchased it on 12/20/2024.
0 0 2
ZX886502
2025-6-29 687
Why can we not program custom room vac then mop? This would be a very helpful change. Right now I have to schedule each room twice once to vac then once to mop kind not smart
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Daniel R
2025-6-25 937
【X50 Ultra】When you add curtains to a map, the robot seems to ignore some sensor inputs in order to clean the area. This can be problematic if the robot gets out of position in this mode. We have a sofa that t...view all
1 0 1
TF390416
2025-6-27 815
The last two cleanings have been interrupted during the moping session. And it says it’s due to the vacuum being obstructed, however the object it’s saying is obstructing it is in our bed room, agai...view all
0 0 5
MD358481
2025-6-27 US 611
My vacuum stopped activate the elevation capability when it moves around the kitchen pads, to the point where it keeps circling and drain battery, is this normal?
0 0 1
BM043784
2025-6-1 1158
【L40 Ultra】My kids gifted me an L40 ultra for my bday. I’m blown away by its abilities and in general by how far the robot vacuums have come. However, I’m disappointed as it is not picking up all the hair in...view all
3 0 4
AV058982
2025-6-26 609
Can’t get unit to connect to Wi-fi network
0 0 1
KO444260
2025-6-25 981
【X50 Ultra】My robot just won’t dock. I’ve mapped my house but every time it goes to dock itself it says it needs me to place it back on the dock after it can’t do it itself— it doesn’t even try to go up the...view all
0 0 1
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